Quality Improvement Consultant II - Patient Experience

JOB SUMMARYThe Quality Improvement Consultant II will support the visionary healthcare experience across the care continuum to ensure the delivery of an exceptional experience to patients, caregivers, families, and staff. This person will serve as the subject matter expert for experience at the site/facility level, providing direction and counsel to leaders, caregivers and teams. This individual will provide the site/facility will be accountable for implementation and driving tangible results in delivering an exceptional experience and clinic workflow standardization.ESSENTIAL FUNCTIONS OF THE ROLECommunicate the

exceptional experience

vision and strategy; grounded in both analytics-based understanding of needs and business dynamics / brand strategy to optimize experience and loyalty, in collaboration with facility/site leadership.Utilizing standard reporting, lead the measurement capture and optimization of key performance indicators to be implemented to gauge experience and loyalty effectiveness. Spends majority of the time in performance improvement, mentoring and coaching leaders and staff to achieve our ambition.Regular visits to practices to ensure standard workflow process are aligned to BSWH best practices.Experience partnering with physicians/APPS on process improvementCollaborates with OPX toward adopting new technology and other new initiatives to move toward real-time data collection/analysis.Partner with service lines to help develop and execute job specific trainings to positively reinforce workflow improvementsManage experience evaluation through an ongoing process, utilizing insights from analytics, usability audits, and research results, including patient experience metrics.Partner closely with clinical and system leadership to implement new programs, technologies, and strategies to improve care delivery across the care continuum.Cultivate a positive environment through managing for results and developing staff understanding/role in the BSWH

Exceptional Experience

Model.Support relationship-centered communication (ART of Communication) through ongoing coaching/advocacy. Become Academy of Communication in Healthcare certified facilitators.Advocate for integration of BSWH

Exceptional Experience

Model to drive

exceptional experience

, including branded experiences, service offerings and further opportunity identification.Build linkages between the patient experience and team member engagement.Tailor strategies to foster a best-in-class

exceptional experience

for specialty medical practices in a defined region/ location.KEY SUCCESS FACTORSExperienced knowledge of tools and techniques of quality performance measurement and data testingExperienced knowledge of Texas, Joint Commission and CMS standardsExperienced knowledge of trends, developments, and research in providing high-quality safe careSkilled facilitator, coach, consultant, influencerManagement and strategic thinking skillsInvestigative and problem-solving skillsSkilled in the use of computers, and related software applicationsExcellent verbal, social and written communication skillsAble to mentor, train and develop instructional materials to educate leadership and staff in quality, patient safety, and regulatory issuesAble to work collaboratively and effectively with a wide range of stakeholders and across organizational lines and teamsAble to identify and deploy required project management processes, tools, and templates needed to successfully drive initiativesAble to partner with key stakeholders to identify impediments to success and recommend and implement corrective action and/or mitigationAble to work alone or with varying levels of direction or indirect supervision and guidanceAble to appropriately prioritize tasks to meet desired deadlinesBENEFITSOur competitive benefits package includes the followingImmediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based on position type and/or levelQUALIFICATIONS

- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

- EXPERIENCE - 5 Years of Experience

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