Monro Muffler/Brake
Guest Care Sales Specialist
Monro Muffler/Brake, Newington, Connecticut, us, 06111
Monro Muffler/Brake Guest Care Sales Specialist
Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.Position Summary:You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge. You must be comfortable answering the phone, inviting guests into our store, and making guests feel welcome during their visit.Duties & Responsibilities:Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.Responsible for the organization and productivity of the service business through estimate and invoice transactions.Under the direction of management, assist in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Follow all policies and
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Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform.Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more. Destination Monro! – Your career is here.Position Summary:You are responsible for providing a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute to the growth of the business through strong sales presentations to our guests and product and service knowledge. You must be comfortable answering the phone, inviting guests into our store, and making guests feel welcome during their visit.Duties & Responsibilities:Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.Responsible for the organization and productivity of the service business through estimate and invoice transactions.Under the direction of management, assist in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.Follow all policies and
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