County of San Diego
Sheriff's Emergency Services Dispatcher-24282201
County of San Diego, Los Angeles, California, United States,
The Sheriff's Communications Center is recruiting individuals for the position of Sheriff's Emergency Services Dispatcher. We are looking for people who are capable of taking command of situations in a sensitive and straightforward manner while showing consideration and respect to others. The Sheriff's Communications Center provides the highest quality professional public safety services to the residents of San Diego County.
Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year.
TO QUALIFY YOU MUST HAVE :1.
One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency;OR,2.
Successful completion of the Phones and Inquiry training phases of the Sheriff's Emergency Services Dispatcher Program administered by the San Diego County Sheriff's Department AND at least ten (10) months of full-time experience as a Sheriff's Emergency Services Dispatcher Trainee AND; • Be 18 years or older.• Possess effective oral and written communication skills in English.• Pass work simulated computer-based performance test (see below).• Have no felony convictions (Misdemeanor convictions may be disqualifying depending on number, recency, and severity).• Be willing to work rotating shifts, holidays and weekends (24-hour facility -
Premium of $.80 per hour for night shift work ).CONDITION OF EMPLOYMENT:As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.
HOW TO APPLY:Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. Reasonable accommodation may be made to
enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis .
For the CritiCall performance exam, you will be tested on:
Call summarizationCharacter comparisonData entryCross referencingDecision makingPrioritizationKeyboardingProbabilityMap readingReading comprehensionMemory recallSentence clarity and spelling
Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
The County of San Diego now participates in E-Verify.The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.#J-18808-Ljbffr
Sheriff's Emergency Services Dispatchers are trained to respond to 9-1-1 emergency and non-emergency calls and are responsible for dispatching deputies in the field. This requires a candidate who can assess accurately, make quick decisions and use good judgment to ensure safety of patrol deputies.The Communications Center is centrally located in Kearny Mesa and is staffed 24 hours a day, seven days a week, 365 days a year.
TO QUALIFY YOU MUST HAVE :1.
One (1) year of progressively responsible full-time experience as a Public Safety Radio Dispatcher for a municipal law enforcement or fire agency within the last three (3) years and experience must include use of a Computer Aided Dispatch system and 9-1-1 emergency and non-emergency call taking. Previous experience must have included the successful and verifiable completion of a radio training program administered by that agency;OR,2.
Successful completion of the Phones and Inquiry training phases of the Sheriff's Emergency Services Dispatcher Program administered by the San Diego County Sheriff's Department AND at least ten (10) months of full-time experience as a Sheriff's Emergency Services Dispatcher Trainee AND; • Be 18 years or older.• Possess effective oral and written communication skills in English.• Pass work simulated computer-based performance test (see below).• Have no felony convictions (Misdemeanor convictions may be disqualifying depending on number, recency, and severity).• Be willing to work rotating shifts, holidays and weekends (24-hour facility -
Premium of $.80 per hour for night shift work ).CONDITION OF EMPLOYMENT:As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position.
HOW TO APPLY:Applications are completed online. Candidates who meet the minimum qualifications will be notified and given instructions on how to schedule themselves for the performance exam. In order to be considered, all candidates that are notified that they meet the minimum qualifications must take the performance exam. Reasonable accommodation may be made to
enable a qualified individual with disabilities to perform the essential functions of a job, on a case-by-case basis .
For the CritiCall performance exam, you will be tested on:
Call summarizationCharacter comparisonData entryCross referencingDecision makingPrioritizationKeyboardingProbabilityMap readingReading comprehensionMemory recallSentence clarity and spelling
Applicants who are successful in passing the performance examination (pass/fail) will be placed on a twelve (12) month employment list based on a score received from their employment application and supplemental questionnaire (100%). Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.
The County of San Diego now participates in E-Verify.The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.#J-18808-Ljbffr