Capital One National Association
Manager, Product Management, Associate Experience, Digital Workspace
Capital One National Association, Mc Lean, Virginia, us, 22107
Center 1 (19052), United States of America, McLean, VirginiaManager, Product Management, Associate Experience, Digital Workspace
Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers.As a Manager on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our associates, the employees of Capital One.This role represents the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform components. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from developers to senior leaders.Specific responsibilities include, but are not limited to:Define key metrics to track success or prioritize featuresTranslate requirements of large data initiatives into smaller actionable itemsChampion data literacy within the organization and drive adoption ratesConduct market assessments, user interviews, and testingMap out data personas and consumer profilesMake objective arguments to influence stakeholdersTrack usage to identify opportunities for improvementDevelop and communicate the product vision and strategy for key components of the platform.Deeply understand the needs of internal associates across Capital One.Perform A/B testing to learn with speedSet OKRs and KPIsPrioritize the Product Backlog to maximize business and customer outcomes.Incorporate design thinking and analytics to inform product design.Enable collaboration and ensure communication between teams.Maintain a healthy backlog of work and play a critical role in many agile ceremonies.Support the team with escalation and resolution of impediments.Serve as the connection between customers, Capital One’s mission, and your team.We want you if you are:Passionate about building impactful products.You enjoy putting yourself in the shoes of customers. Even better if you have experience doing this with internal customers.You have expertise in, or are excited about, internal product management.You have managed internal reports and data leveraged by enterprise executivesYou are a learner who is able to quickly get up to speed in a highly technical environment.You are experienced working in an Agile environment.You are a do-er who can also zoom out and think strategically.You have excellent oral and written communication skills.You are highly collaborative and have the ability to influence and lead.Basic Qualifications:Bachelor’s Degree or military experienceAt least 3 years of experience in product management or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineeringPreferred Qualifications:Bachelor’s Degree in Computer Science or EngineeringMBA or Master’s degree1+ years of experience in Agile product management
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Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers.As a Manager on the Associate Experience product team you will embark on the mission to connect customers in the Capital One enterprise with simple to use, digitally enriched experiences that are designed to enhance the associate experience. Capital One has a reputation of providing an industry leading customer experience, and is continuously pushing boundaries, surprising customers with solutions they never thought were possible. We strive to create the same unparalleled experience for our associates, the employees of Capital One.This role represents the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform components. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from developers to senior leaders.Specific responsibilities include, but are not limited to:Define key metrics to track success or prioritize featuresTranslate requirements of large data initiatives into smaller actionable itemsChampion data literacy within the organization and drive adoption ratesConduct market assessments, user interviews, and testingMap out data personas and consumer profilesMake objective arguments to influence stakeholdersTrack usage to identify opportunities for improvementDevelop and communicate the product vision and strategy for key components of the platform.Deeply understand the needs of internal associates across Capital One.Perform A/B testing to learn with speedSet OKRs and KPIsPrioritize the Product Backlog to maximize business and customer outcomes.Incorporate design thinking and analytics to inform product design.Enable collaboration and ensure communication between teams.Maintain a healthy backlog of work and play a critical role in many agile ceremonies.Support the team with escalation and resolution of impediments.Serve as the connection between customers, Capital One’s mission, and your team.We want you if you are:Passionate about building impactful products.You enjoy putting yourself in the shoes of customers. Even better if you have experience doing this with internal customers.You have expertise in, or are excited about, internal product management.You have managed internal reports and data leveraged by enterprise executivesYou are a learner who is able to quickly get up to speed in a highly technical environment.You are experienced working in an Agile environment.You are a do-er who can also zoom out and think strategically.You have excellent oral and written communication skills.You are highly collaborative and have the ability to influence and lead.Basic Qualifications:Bachelor’s Degree or military experienceAt least 3 years of experience in product management or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineeringPreferred Qualifications:Bachelor’s Degree in Computer Science or EngineeringMBA or Master’s degree1+ years of experience in Agile product management
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