City of New Orleans
REVENUE FIELD AGENT, LEAD (CLASS CODE 0441)
City of New Orleans, New Orleans, Louisiana, United States, 70123
Professional administrative, field and some supervisory work performing sales tax collection and account maintenance. Positions allocated to this class are expected to perform complex investigations including those involving tax protestors and non-complying tax entities as well as researching and determining tax liabilities. An employee in this class would be expected to train and lead subordinate agents on field protocols and procedures. Work requires a high level of proficiency in preparing reports, identifying delinquent accounts and account analysis for enforcement recommendations. Work includes acting as a liaison with law enforcement agencies for account referrals for delinquent sales tax and licenses. Work includes researching and providing case history for lower level agents who must appear in Municipal Court on case violations. Work of this class requires thorough knowledge of City and State sales tax regulations for correct application of these laws in enforcement matters; and related work as required.A Bachelor's Degree from an accredited college or university.A valid driver's license. Applicants must have a good driving record.EITHER :Permanent or probationary status with the City of New Orleans as a Senior Revenue Field Agent and one (1) year of experience in that classification.and
successful completion of the following courses offered by the Department of Civil Service Employee Growth and Development Division:Professional/Administrative Speaking & Presentation (PAT 1120)Professional/Administrative Writing (PAT 1130)Professional/Administrative Math & Statistics (PAT 1420)Professional/Administrative Supervision (PAT 1610)Managing conflicts & Human Relations (PAT 1690)Creative Problem solving & Decision Making (PAT 1870)Productive Meetings (PAT 1871)OR:Three (3) years of full-time professional work in tax collection or a closely related field. Work experience must have been gained in a position requiring a Bachelor's degree upon entrance.*Prior to appointment, the hiring agency is required to verify driver's license, and education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.A written examination, weighted 100%. This is a promotional and original entrance examination.BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. PAPER APPLICATIONS must be submitted on the official application form AND MUST BE RECEIVED IN THE DEPARTMENT OF CITY CIVIL SERVICE, 1340 POYDRAS STREET, SUITE 900, NEW ORLEANS, LOUISIANA, BEFORE THE CLOSE OF BUSINESS ON THE FINAL FILING DATE.WORKING TEST PERIOD:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.SUBSTANCE ABUSE TESTING:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period.A MEDICAL EXAMINATION
is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)
must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.ACCREDITED COLLEGES AND UNIVERSITIES:
An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evaluation Services (NACES) website (www.naces.org).
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successful completion of the following courses offered by the Department of Civil Service Employee Growth and Development Division:Professional/Administrative Speaking & Presentation (PAT 1120)Professional/Administrative Writing (PAT 1130)Professional/Administrative Math & Statistics (PAT 1420)Professional/Administrative Supervision (PAT 1610)Managing conflicts & Human Relations (PAT 1690)Creative Problem solving & Decision Making (PAT 1870)Productive Meetings (PAT 1871)OR:Three (3) years of full-time professional work in tax collection or a closely related field. Work experience must have been gained in a position requiring a Bachelor's degree upon entrance.*Prior to appointment, the hiring agency is required to verify driver's license, and education claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification.A written examination, weighted 100%. This is a promotional and original entrance examination.BACKGROUND CHECK:
The hiring department will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant’s criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history.
Criminal history will not automatically disqualify a candidate.APPLICATIONS:
Applications will not be accepted if received after the closing date or after the stated maximum number of applications has been received, as specified on this announcement. All minimum qualification requirements for examinations must be met by the final filing date unless otherwise specified on this announcement. PAPER APPLICATIONS must be submitted on the official application form AND MUST BE RECEIVED IN THE DEPARTMENT OF CITY CIVIL SERVICE, 1340 POYDRAS STREET, SUITE 900, NEW ORLEANS, LOUISIANA, BEFORE THE CLOSE OF BUSINESS ON THE FINAL FILING DATE.WORKING TEST PERIOD:
Effective August 1, 2023, the working test (probationary) period for all positions in the classified service is one year.SUBSTANCE ABUSE TESTING:
The City of New Orleans has a comprehensive program of substance abuse testing. Candidates for employment for certain positions where the health, welfare and/or safety of the public, co-workers and the individual employee is at risk will have to undergo pre-employment substance abuse screening. Candidates for all other original entrance positions will have to undergo an unannounced substance abuse screening during their working test period.A MEDICAL EXAMINATION
is required for all original entrance probationary appointments to ACTIVE classifications, and may be required for re-employment, promotions and/or transfers.GOOD MORAL CHARACTER
is required of all applicants. Any applicant may be disqualified if his/her character or past employment record is found to be unsatisfactory as determined by the Department of City Civil Service. Forgery, misrepresentation of facts, or cheating on examinations is punishable by disqualification, fine and other penalties.VETERANS PREFERENCE:
On original entrance examinations, veterans (as defined in Article X, Section 10(2) of the Constitution of the State of Louisiana), disabled veterans, certain spouses and parents of veterans shall receive additional credit if claimed as provided on the Veterans Preference claim form which can be obtained in this office. To obtain credit, this form must be submitted with the required proof (at the minimum, a DD214) before the final filing date.HIGH SCHOOL DIPLOMA AND GENERAL EQUIVALENCY DIPLOMA (GED)
must be issued by a state Department of Education or an institution recognized by a state Department of Education. Certificates of completion, high school diplomas and GED from institutions not recognized by a state Department of Education, and high school diplomas from foreign countries are not acceptable.ACCREDITED COLLEGES AND UNIVERSITIES:
An accredited college or university is an institution that is accredited as a college or university by an organization that is recognized by the USDE (United States Department of Education). College diplomas from foreign countries will be accepted if the applicant submits a statement of educational equivalency from one of the evaluation services accepted by the Department of Civil Service. A list of the accepted evaluation services can be found on the National Association of Credential Evaluation Services (NACES) website (www.naces.org).
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