Ross Stores, Inc.
Store Protection Specialist
Ross Stores, Inc., Aiea, Hawaii, United States, 96701
Ross Stores, Inc. Store Protection Specialist Aiea, Hawaii Apply Now
Welcome to Ross Stores, Inc., where our differences make us stronger…
At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture.GENERAL PURPOSE:This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner, deterring opportunity for theft by demonstrating command presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.ESSENTIAL FUNCTIONS:Understands that safety is the number one priority and practices safe behaviors in everything they do.Provides visible command presence, including prominent greetings at Store entrances/exits and on sales floor.Removes clutter and ensures safe, clear egress to emergency exits.Developing Great Teams & Partnerships:Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly manner.Treats all Customers and Associates with respect.Demonstrates courtesy, friendliness, and professionalism at all times.Regular involvement with internal and external partners.Other duties as assigned to support Loss Prevention initiatives.Mitigating Theft & Fraud:Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.Gathers theft indicators and uses intelligence to impact shortage trends.Adheres to Company policy for external theft response.Executes all Company Best Practices to maximize productivity.Minimizing Operational Shortage:Increases Store awareness on effective processes to minimize operational shortage.Observes and validates proper checkout procedures for Customers and Associates.COMPETENCIES:Manages Work ProcessesBusiness AcumenPlans, Aligns & PrioritizesBuilds TalentLeading by ExampleCommunicates EffectivelyEnsures Accountability & ExecutionQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:High School education or equivalent required, AA degree preferred.One year retail supervisor experience or similar training preferred.One year loss prevention/security training preferred.Active Security Guard License preferred.Ability to work effectively in a fast-paced environment.Demonstrated ability to build and maintain relationships with the Store team.Proven ability to effectively resolve conflict.Must comply with applicable federal and state laws for security positions.PHYSICAL REQUIREMENTS/ADA:Consistent timeliness and regular attendance.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Must be able to raise or lower objects more than 25 lbs.Must be able to regularly bend, stoop, or crouch.SUPERVISORY RESPONSIBILITIES:NoneDISCLAIMER:This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
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Welcome to Ross Stores, Inc., where our differences make us stronger…
At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture.GENERAL PURPOSE:This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner, deterring opportunity for theft by demonstrating command presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership.ESSENTIAL FUNCTIONS:Understands that safety is the number one priority and practices safe behaviors in everything they do.Provides visible command presence, including prominent greetings at Store entrances/exits and on sales floor.Removes clutter and ensures safe, clear egress to emergency exits.Developing Great Teams & Partnerships:Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly manner.Treats all Customers and Associates with respect.Demonstrates courtesy, friendliness, and professionalism at all times.Regular involvement with internal and external partners.Other duties as assigned to support Loss Prevention initiatives.Mitigating Theft & Fraud:Monitors entrances/exits and sales floor for potential theft by identifying suspicious behavior.Gathers theft indicators and uses intelligence to impact shortage trends.Adheres to Company policy for external theft response.Executes all Company Best Practices to maximize productivity.Minimizing Operational Shortage:Increases Store awareness on effective processes to minimize operational shortage.Observes and validates proper checkout procedures for Customers and Associates.COMPETENCIES:Manages Work ProcessesBusiness AcumenPlans, Aligns & PrioritizesBuilds TalentLeading by ExampleCommunicates EffectivelyEnsures Accountability & ExecutionQUALIFICATIONS AND SPECIAL SKILLS REQUIRED:High School education or equivalent required, AA degree preferred.One year retail supervisor experience or similar training preferred.One year loss prevention/security training preferred.Active Security Guard License preferred.Ability to work effectively in a fast-paced environment.Demonstrated ability to build and maintain relationships with the Store team.Proven ability to effectively resolve conflict.Must comply with applicable federal and state laws for security positions.PHYSICAL REQUIREMENTS/ADA:Consistent timeliness and regular attendance.Ability to spend up to 100% of working time standing, walking, and moving around the Store.Must be able to raise or lower objects more than 25 lbs.Must be able to regularly bend, stoop, or crouch.SUPERVISORY RESPONSIBILITIES:NoneDISCLAIMER:This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
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