Walgreens
Shift Lead
Walgreens, Manchester, New Hampshire, us, 03103
Walgreens Shift Lead - MANCHESTER, New Hampshire
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).OperationsResponsible for holding store keys to open and close without management as necessary.Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including basic departments, stockroom, and overstock locations.Assists with ensuring the Outdate program is followed with team members.Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Assists with separation of food items and product placement as specified by policies/procedures.Has working knowledge of store systems and store equipment.Assists at Pharmacy out window as requested.Ensures compliance with state and local laws regarding regulated products.Responsible for bag checks of team members before leaving the store.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentAttends training and completes PPLs requested by Manager.Obtains and maintains valid PTCB certification or pharmacy license as required by state.CommunicationsServes as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.Reports disciplinary issues and customer complaints to management.Job ID:
1421987BRCompany Indicator:
WalgreensEmployment Type:
Flexible hoursJob Function:
RetailFull Store Address:
606 VALLEY ST, MANCHESTER, NH, 03103External Basic Qualifications:One year of prior leadership, supervisory, or retail key holder work experience.Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Preferred Qualifications:Prefer the knowledge of store inventory control.
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Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.Customer ExperienceEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).OperationsResponsible for holding store keys to open and close without management as necessary.Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including basic departments, stockroom, and overstock locations.Assists with ensuring the Outdate program is followed with team members.Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products.Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.Assists with separation of food items and product placement as specified by policies/procedures.Has working knowledge of store systems and store equipment.Assists at Pharmacy out window as requested.Ensures compliance with state and local laws regarding regulated products.Responsible for bag checks of team members before leaving the store.Complies with all company policies and procedures; maintains respectful relationships with coworkers.Completes special assignments and other tasks as assigned.Training & Personal DevelopmentAttends training and completes PPLs requested by Manager.Obtains and maintains valid PTCB certification or pharmacy license as required by state.CommunicationsServes as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.Reports disciplinary issues and customer complaints to management.Job ID:
1421987BRCompany Indicator:
WalgreensEmployment Type:
Flexible hoursJob Function:
RetailFull Store Address:
606 VALLEY ST, MANCHESTER, NH, 03103External Basic Qualifications:One year of prior leadership, supervisory, or retail key holder work experience.Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)Preferred Qualifications:Prefer the knowledge of store inventory control.
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