Taco Bell
Director of Operations
Taco Bell, Klamath Falls, Oregon, us, 97602
Taco Bell Director of Operations in Klamath Falls, Oregon
Who is Taco Bell?Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade.What is "Live Mås"?At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people.Job Description:Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales, and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams.The Day-to-Day:Build People Capability:
Recruit and equip the best operators in the world to deliver great customer experiences.Build a healthy and robust bench of developed and capable Managers.Hold Area Coaches accountable for people, customer, sales, and profit targets.Lead by example - be a culture champion and live by Taco Bell principles.Leverage culture and people capability to fuel brand performance.Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; proactive in addressing ER needs in the market.
Deliver a Consistent Customer Experience:
Provide leadership for each manager in the market to ensure customer satisfaction.Leverage customer programs to coach and improve on execution opportunities.Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety.Identify and act with urgency to resolve Brand protection issues.Ensure excellent execution of Global Operating System initiatives.Maintain uncompromising execution of the highest standards of local regulations around occupational safety and health standards for employee working conditions.
Grow the Brand, Sales, and Profits:
Partner with each Manager in the market to build sales over last year's sales achievement.Oversee training and operations execution of marketing promotions.Train and coach Area Coaches on how to teach RGMs to use tools and processes to improve restaurant financial results.Coach to deliver restaurant profit targets in every restaurant.Work with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives.Exhibit ownership working with Management to resolve chronic Repair & Maintenance issues.
Is This You?Bachelor's Degree preferred.Strong Quick Service Restaurant Experience, balancing product quality with fast service times.Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done.Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.10+ years Restaurant Management experience with a strong people growing record, recruiting talent, development, and performance management.Corporate restaurant company - field operations leader experience.Experience leading multiple managers of multiple high volume units in an area.Extensive Area Coach experience leading 6-8 restaurant general managers.Knowledge of restaurant operations and expectations for team member's positions.Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability.Why Taco Bell?We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Mås!We foster a culture of authenticity and believe all people can make a difference.
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Who is Taco Bell?Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade.What is "Live Mås"?At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people.Job Description:Reporting to the General Manager, the Director of Operations is responsible for all aspects of operations including people, customers, sales, and profits. This leader has up to 3 area coaches as direct reports compiling 12 restaurants. They drive excellence in day-to-day operations; hire, train, coach, & support managers; plan and set goals; focus on problem solving/process improvement; set standards; recognize and motivate area managers, unit level management & their teams.The Day-to-Day:Build People Capability:
Recruit and equip the best operators in the world to deliver great customer experiences.Build a healthy and robust bench of developed and capable Managers.Hold Area Coaches accountable for people, customer, sales, and profit targets.Lead by example - be a culture champion and live by Taco Bell principles.Leverage culture and people capability to fuel brand performance.Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; proactive in addressing ER needs in the market.
Deliver a Consistent Customer Experience:
Provide leadership for each manager in the market to ensure customer satisfaction.Leverage customer programs to coach and improve on execution opportunities.Train, coach and hold accountable Area Coaches and Restaurant Managers for executing the Taco Bell Operating System and delivering Brand Standards including food safety.Identify and act with urgency to resolve Brand protection issues.Ensure excellent execution of Global Operating System initiatives.Maintain uncompromising execution of the highest standards of local regulations around occupational safety and health standards for employee working conditions.
Grow the Brand, Sales, and Profits:
Partner with each Manager in the market to build sales over last year's sales achievement.Oversee training and operations execution of marketing promotions.Train and coach Area Coaches on how to teach RGMs to use tools and processes to improve restaurant financial results.Coach to deliver restaurant profit targets in every restaurant.Work with each Area Coach in the market to deliver profit goals and meet targeted flow-thru objectives.Exhibit ownership working with Management to resolve chronic Repair & Maintenance issues.
Is This You?Bachelor's Degree preferred.Strong Quick Service Restaurant Experience, balancing product quality with fast service times.Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done.Exhibits unrivaled leadership behaviors; providing coaching, developing the team, driving culture, problem solving, strong communication, time management, executing tasks and achieving results through others.10+ years Restaurant Management experience with a strong people growing record, recruiting talent, development, and performance management.Corporate restaurant company - field operations leader experience.Experience leading multiple managers of multiple high volume units in an area.Extensive Area Coach experience leading 6-8 restaurant general managers.Knowledge of restaurant operations and expectations for team member's positions.Good communication skills, and strong interpersonal and conflict resolution skills with exceptional team building capability.Why Taco Bell?We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Mås!We foster a culture of authenticity and believe all people can make a difference.
#J-18808-Ljbffr