Hilton
Senior Lead Salesforce Engineer
Hilton, Augusta, Maine, us, 04338
Hilton Senior Lead Salesforce Engineer - Augusta, Maine
***The location for this position is virtual/remote***This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Salesforce Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering - Contact Center team reporting to the Director Principal Platform Architect, you will support innovative projects including our Next Gen Contact Center Platform, Reservation and Booking System, and Guest Assistance Platform.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:Contribute to Design, Develop, and Test customized Salesforce applications using Lightning Web Components and Aura ComponentsFunction as the technical Lead and provide domain expertise for Salesforce-related development projectsWork with Solution Architect, Partners, and other Software Engineers to translate requirements into functional applicationsMaintain codebase, resolve technical issues, and find opportunities for performance and feature improvementsMaintain environment strategy, including procedures for code versioning, release management, and deployment processRemain current on Salesforce.com product enhancement, release schedules, and optimizations to existing codebase with a focus on improving operational efficiencyHow you will collaborate with others:Partner with Product Team to understand requirements, build functional design documentation, and develop technology solutions that align with business goalsWork with various internal IT groups to integrate solution components in Salesforce and understand technical dependencies and its implicationsProvide support to product development regarding escalation, estimation, prioritization, and help manage the backlogProvide advice, mentorship, and assistance to junior engineers to develop staff capabilitiesWhat projects you will take ownership of:Hilton's Next Gen Contact Center App built on Salesforce Platform and continue to improve using Lightning Web Components, Lightning Flows, Automation APIs, and other Platform CapabilitiesModern Frameworks and Design Patterns for better scalability and future state of the Applications, including new and advanced capabilities in partnership with all Hilton Digital ChannelsWHY YOU'LL BE A GREAT FITYou have these minimum qualifications:Seven (7) years of professional experience in Technology or a related fieldSix (6) years of experience in a full-lifecycle software development roleFive (5) years of experience developing custom applications on the Salesforce platform, including using Apex, Visualforce, Lightning Web Components, Aura Framework, HTML/CSS, SOQL/SOSL, Triggers, API Integrations, Batch Apex, Workflows, Process Builder, and Lightning FlowsThree (3) years of experience in Lightning configuration, features, and architectureThe following Salesforce Certifications are required– Salesforce Platform Developer II and Salesforce Service Cloud ConsultantIt would be useful if you have:Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experienceTen (10) years of professional experience in Technology or a related fieldExperience leading the development and implementation of Salesforce solutions in an enterprise environmentExpert-level knowledge of Service Cloud development, configuration, features, and architectureExperience integrating Salesforce.com with external systems using the Salesforce.com API, as well as third-party REST-based APIs and integration tools (marketing automation, business intelligence, ETL)Experience implementing both authenticated and unauthenticated Salesforce Experience Cloud sitesWHAT IT IS LIKE WORKING FOR HILTONThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces.
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***The location for this position is virtual/remote***This is your chance to be a part of an in-house Technology team that’s creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Lead Salesforce Engineer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Software Engineering - Contact Center team reporting to the Director Principal Platform Architect, you will support innovative projects including our Next Gen Contact Center Platform, Reservation and Booking System, and Guest Assistance Platform.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/nightHilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.What your day-to-day will be like:Contribute to Design, Develop, and Test customized Salesforce applications using Lightning Web Components and Aura ComponentsFunction as the technical Lead and provide domain expertise for Salesforce-related development projectsWork with Solution Architect, Partners, and other Software Engineers to translate requirements into functional applicationsMaintain codebase, resolve technical issues, and find opportunities for performance and feature improvementsMaintain environment strategy, including procedures for code versioning, release management, and deployment processRemain current on Salesforce.com product enhancement, release schedules, and optimizations to existing codebase with a focus on improving operational efficiencyHow you will collaborate with others:Partner with Product Team to understand requirements, build functional design documentation, and develop technology solutions that align with business goalsWork with various internal IT groups to integrate solution components in Salesforce and understand technical dependencies and its implicationsProvide support to product development regarding escalation, estimation, prioritization, and help manage the backlogProvide advice, mentorship, and assistance to junior engineers to develop staff capabilitiesWhat projects you will take ownership of:Hilton's Next Gen Contact Center App built on Salesforce Platform and continue to improve using Lightning Web Components, Lightning Flows, Automation APIs, and other Platform CapabilitiesModern Frameworks and Design Patterns for better scalability and future state of the Applications, including new and advanced capabilities in partnership with all Hilton Digital ChannelsWHY YOU'LL BE A GREAT FITYou have these minimum qualifications:Seven (7) years of professional experience in Technology or a related fieldSix (6) years of experience in a full-lifecycle software development roleFive (5) years of experience developing custom applications on the Salesforce platform, including using Apex, Visualforce, Lightning Web Components, Aura Framework, HTML/CSS, SOQL/SOSL, Triggers, API Integrations, Batch Apex, Workflows, Process Builder, and Lightning FlowsThree (3) years of experience in Lightning configuration, features, and architectureThe following Salesforce Certifications are required– Salesforce Platform Developer II and Salesforce Service Cloud ConsultantIt would be useful if you have:Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experienceTen (10) years of professional experience in Technology or a related fieldExperience leading the development and implementation of Salesforce solutions in an enterprise environmentExpert-level knowledge of Service Cloud development, configuration, features, and architectureExperience integrating Salesforce.com with external systems using the Salesforce.com API, as well as third-party REST-based APIs and integration tools (marketing automation, business intelligence, ETL)Experience implementing both authenticated and unauthenticated Salesforce Experience Cloud sitesWHAT IT IS LIKE WORKING FOR HILTONThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces.
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