SHI International Corp.
ITAM Principal Consultant
SHI International Corp., Trenton, New Jersey, United States,
Job SummaryThe IT Asset Management (ITAM) Principal Consultant’s role is to work with SHI’s customers to assist them in understanding and managing their Software and Hardware Environment. The position will be customer facing to lead, influence and guide SHI customers in their ITAM journey with the aim to maximise the adoption of ITAM services by SHI.
Additionally the ITAM Principal Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service.
The ITAM Principal Consultant can be home office based or office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. The position reports to the Director - ITAM Consulting Services.
Responsibilities
Have excellent ITAM knowledge and work as part of a team
Advocate SHI Services to SHI Account Executives and their customers
Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets
Engage with other SHI departments in order to collaborate in the delivery of integrated services
Lead and Deliver ITAM Consulting Services
Collaborate with customers to solicit, collect, and analyse information about customers’ ITAM environments in order to assess process maturity and make appropriate recommendations for work practices
Author and deliver ITAM related best practice workshops and assessments to SHI staff and SHI customers.
Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate
Engage with the ITAM group management team in growing the ITAM group business.
Build internal business processes to improve the ITAM group operational delivery standards
Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required
Define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures
Prepare and present ITAM deliverables to customers
Communicates accurate and relevant conclusions to customers across the entire life-cycle of a SAM project.
Assist the ITAM Lead Consultant in creating and updating internal Standard Operating Procedures (SOPs)
Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverables
Engage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new ones
Identify additional upsell opportunities within existing ITAM customers
Participate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of SHI’s ITAM capabilities
Attend, support and represent SHI at conferences and events
Regularly present at industry events, SHI Summits and Webinars
Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standard
Keep up to date with industry trends and new ITAM services requirements
Executes all ITAM Principal Consultant tasks according to the project plans of all assigned customer engagements
Adheres and works to the internal process standards as defines and updated by management
Collects and manages ITAM-related information from SHI, customers, and software manufacturers.
Researches and understands different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers.
Participates in customer communications across the entire life-cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties
Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met
Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers
Support, coach and mentor ITAM Analysts and Consultants
Qualifications
Bachelor’s degree or relevant work experience required
10 years of experience within the IT Asset Management field
10 years of experience delivering ITAM solutions to global enterprise customers
Purchasing & deployment experience
IT infrastructure lifecycle support experience
Experience in eTelligent, Mavenlink and other ITAM service tools
Required Skills
Strong entrepreneurial spirit and a desire and willingness to “do whatever it takes”
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Exceptional research skills and the ability to manage details
Exceptional analytical skills
Exceptional written and verbal communication skills
Exceptional organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Experience as a Principal Consultant in ITAM in a similar or same field
Ability to manage multiple projects
Ability to create high-quality documentation with precision
Willingness to travel as needed
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
A second language (preferably French) will be an advantage
Unique Requirements
It is expected that this role will require frequent travel both nationally and internationally (50%)
Additional Information
The estimated annual pay range for this position is $100,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Additionally the ITAM Principal Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service.
The ITAM Principal Consultant can be home office based or office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. The position reports to the Director - ITAM Consulting Services.
Responsibilities
Have excellent ITAM knowledge and work as part of a team
Advocate SHI Services to SHI Account Executives and their customers
Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets
Engage with other SHI departments in order to collaborate in the delivery of integrated services
Lead and Deliver ITAM Consulting Services
Collaborate with customers to solicit, collect, and analyse information about customers’ ITAM environments in order to assess process maturity and make appropriate recommendations for work practices
Author and deliver ITAM related best practice workshops and assessments to SHI staff and SHI customers.
Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate
Engage with the ITAM group management team in growing the ITAM group business.
Build internal business processes to improve the ITAM group operational delivery standards
Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required
Define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures
Prepare and present ITAM deliverables to customers
Communicates accurate and relevant conclusions to customers across the entire life-cycle of a SAM project.
Assist the ITAM Lead Consultant in creating and updating internal Standard Operating Procedures (SOPs)
Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverables
Engage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new ones
Identify additional upsell opportunities within existing ITAM customers
Participate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of SHI’s ITAM capabilities
Attend, support and represent SHI at conferences and events
Regularly present at industry events, SHI Summits and Webinars
Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standard
Keep up to date with industry trends and new ITAM services requirements
Executes all ITAM Principal Consultant tasks according to the project plans of all assigned customer engagements
Adheres and works to the internal process standards as defines and updated by management
Collects and manages ITAM-related information from SHI, customers, and software manufacturers.
Researches and understands different publishers’ product use rights, license allowances, and contractual entitlements for software products and manufacturers.
Participates in customer communications across the entire life-cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties
Coordinate with service delivery teams in order to communicate project status and ensure project milestones are being met
Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers
Support, coach and mentor ITAM Analysts and Consultants
Qualifications
Bachelor’s degree or relevant work experience required
10 years of experience within the IT Asset Management field
10 years of experience delivering ITAM solutions to global enterprise customers
Purchasing & deployment experience
IT infrastructure lifecycle support experience
Experience in eTelligent, Mavenlink and other ITAM service tools
Required Skills
Strong entrepreneurial spirit and a desire and willingness to “do whatever it takes”
Client-oriented, professional services mind-set
Ability to manage several projects simultaneously
Exceptional research skills and the ability to manage details
Exceptional analytical skills
Exceptional written and verbal communication skills
Exceptional organization and time management skills
Ability to think outside the box
Ability to stay self-motivated and self-directed
Willingness to adapt to changing business and technical priorities
Ability to work in a fast-paced, high-performance team environment
Experience as a Principal Consultant in ITAM in a similar or same field
Ability to manage multiple projects
Ability to create high-quality documentation with precision
Willingness to travel as needed
Ability to work with deadlines
Meticulous attention to detail
Highly organized and methodical
A second language (preferably French) will be an advantage
Unique Requirements
It is expected that this role will require frequent travel both nationally and internationally (50%)
Additional Information
The estimated annual pay range for this position is $100,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
#J-18808-Ljbffr