Director Global Revenue Operations

Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated, and skilled people?inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong culture provides a collaborative platform supporting our globally growing organization.As Director of Global Revenue Operations, you will lead inriver’s global revenue operations team. With your expertise in Global Revenue Operations, you will be responsible for your team's execution and provide leadership and support to strategic business improvement initiatives.You and your team will work with a cross functional commercial leadership team to directly analyze large data sets, design and perform statistical analyses that continuously improves our process efficiency. This is a high visibility position with direct exposure to and collaboration with the Executive Leadership Team.In this role you will report directly to the VP Commercial Operations.PRIMARY RESPONSIBILITIES INCLUDE:Lead the Global Revenue Operations organization, working in close collaboration with the Chief Sales Officer, VP Commercial Operations & other ELT members to define and drive implementation and operational plans for commercial strategies that enable inriver to achieve its revenue goals.Directly lead a small team, including Rev Ops Associates, Salesforce Admins & Analysts.Directly contribute to the output of the team through hands-on approach.Build metrics to demonstrate the output of your team and link value to the business. Understand its scalability and resource needs, building a linked resourcing plan that enables the function to grow with inriver’s commercial growth plan.Deliver critical insights to our commercial leaders enable them to achieve revenue goals.Play a leading role in the creation and ongoing maintenance of our commercial sales processes and tools, working as a key member of the commercial leadership team to improve pipeline forecasting, account planning and rep productivity.Manage and refine key performance indicators (KPI's) for the global commercial teams. Deliver KPI’s through accurate & robust dashboards that allow stakeholders to have just-in-time insight into their business performance. Ensure efficiency of delivery by leveraging best-in-class reporting technology and automation.Proactively drive insights into KPI’s in order to recommend improvement actions and corresponding plans.Identify short-term quick wins and longer-term improvement initiatives in sales, work to understand relevance and prioritization of solutions to these through your understanding of the effort and impact to the organization of the solution.Complete ad hoc analysis as needed to deliver deeper insights on key issues critical to the success of the commercial organization and inriver.Drive measurement, analysis, and testing initiatives to support and optimize global and regional sales and opportunity generation programs.Ensure that data governance is in place to enable effective use of inriver’s commercial tech stack, and that high standards of data accuracy are in place (single source of truth) that support effective and efficient use by the sales organization and the company at large.Own our weekly pipeline & bookings forecasting process, working as a partner and constructive adversary to our sales leadership team to drive forecasting accuracy and predictability.Play a leading role in our annual revenue planning and budgeting process.Support the Commercial teams in optimizing the go-to-market model and strategy, leading key initiatives to enable the organization to achieve Key Results.Recruit and develop a best-in-class staff of analysts who serve as key business partners to Sales, Marketing, and Partner leaders.Support the agenda development, material preparation, and meeting facilitation for key internal meetings, including weekly/monthly meetings, quarterly business reviews, and annual reviews.REQUIRED QUALIFICATIONS:Bachelor’s Degree10+ years overall experience working in a global sales operations function or business analytics capacityProven ability to work effectively within complex decision making and organizational structuresExperience in sale or sales management:Experience with business-to-business SaaS revenue modelsExperience with one or more leading CRM tools / applications, ideally Salesforce.comExperience managing sales compensation programsKnowledge / Skills / Competencies:Strong analytical background, including:Possesses a level of gravitas and influence required to helm the Sales Operations function, with a proven track record of leadershipEffective communicator with excellent written and verbal skillsIntellectually curious with an understanding of general business strategy and operationsA strategic thinker, that looks beyond problems at hand to identify root causes and deeper level implicationsDemonstrated ability to build “trusted advisor” relationships with internal, senior stakeholdersProven track record of mentorship and coaching, but willing to “roll up their sleeves” and get involved in to get the job done wellHighly motivated, extremely organized and detail orientedOutcome oriented, with a proactive approach their workOther Qualifications:Travel: Ability to travel nationally and internationallyGeneral: Has required skills and knowledge to perform role and responsibilitiesWhy Join Us:At inriver, you'll be part of a dynamic team driving innovation in the SaaS industry. We offer competitive compensation, remote work flexibility, and opportunities for professional growth in a collaborative environment.

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