Highmark Health
Director Integrated Experience Design
Highmark Health, Baton Rouge, Louisiana, us, 70873
Highmark Health Director Integrated Experience Design Baton Rouge, Louisiana Apply Now
This job will be a key player in re-imagining our Living Health digital experience--leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end to end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research, and Design teams. This will result in highly usable and engaging digital solutions within the platform.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets and in support of scaling curated health model solutions.Provide periodic informal work guidance/direction to junior team members; Provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Evaluates new software or technology capabilities, assesses vendor solutions, creates and manages ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.Accesses market intelligence capabilities focused on understanding the market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills. Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technology. Knowledge of software development lifecycle, from planning to delivery. Experience developing business cases, and building ROI for programs from planning through execution.Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches/trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteOccasionallyPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsDoes Not Apply
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This job will be a key player in re-imagining our Living Health digital experience--leading strategic work to transform the post-password digital experience for the people we serve who are seeking care. The incumbent will oversee the end to end process to conceptualize and design how people interact with finding and accessing virtual/physical medical and behavioral care in tight collaboration with our Experience, Strategy, Research, and Design teams. This will result in highly usable and engaging digital solutions within the platform.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Leverages design knowledge to collaborate with stakeholders to define, plan, and design the appropriate end-to-end cross-channel experiences and solutions from a customer and clinician point of view to achieve customer engagement, clinician engagement, health outcomes, and affordability targets and in support of scaling curated health model solutions.Provide periodic informal work guidance/direction to junior team members; Provide performance input and recommendations to management for development/training plans. May have supervisory responsibilities on a project basis.Develop analytical frameworks, approach, and methodology best practices to analyze strategy issues and monitor initiatives.Evaluates new software or technology capabilities, assesses vendor solutions, creates and manages ongoing partnerships with third parties such as digital agencies, software vendors, BCBSA, and other key vendors.Conveys and prioritizes needs from comprehensive listening system in collaboration with Portfolio Insights & Acceleration and other Enterprise teams in the matrix to identify client, customer and clinician needs and expectations to support solution design and personalization.Accesses market intelligence capabilities focused on understanding the market products, innovations, competitor solutions and any aspect of information needed to support the design process.Applies a customer and clinician-centric lens to problems and advocates for a combined customer and clinician view in all interactions.Leads in design sessions with design team, Experts and other business partners. Applies a variety of methods and approaches to facilitate problem solving; experiments to find the best solutions.Other duties as assigned or requested.EDUCATIONRequiredBachelor's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.PreferredMaster's Degree in Business, Design, Healthcare Administration, Economics, Analytics, or related field.EXPERIENCERequired7 years of related progress experience in the area of specialization, including experience in leading large projects.5 years in Technology, Business or Healthcare.1 year with strategy/management consulting firms or internal strategy groups of healthcare companies.Preferred3 years in the design of complex digital platform products and/or "living" design systems.3 years applying design process within Agile technology/R&D environments.3 years with Health Insurance and/or Provider operations.3 years with operational improvement.3 years of knowledge of membership, rates, financial, economic and competitive data.LICENSES or CERTIFICATIONSRequiredNonePreferredNoneSKILLSExcellent written, interpersonal, communication, and presentation skills. Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technology. Knowledge of software development lifecycle, from planning to delivery. Experience developing business cases, and building ROI for programs from planning through execution.Language (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches/trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteOccasionallyPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsDoes Not Apply
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