TikTok
TikTok Commerce Senior Product Strategy and Operations Manager, User Product
TikTok, Seattle, Washington, us, 98127
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
About the team
The Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. TikTok Commerce re-imagines global eCommerce with rich content and endless joy.
Our Product Solutions and Operations team works closely with Product Managers, Research & Development, business operations, and various other counterparts to ensure the successful adoption of TikTok eCommerce platform by end-users, merchants, creators, and TikTok employees. They will contribute to developing product strategy as well as inbound and outbound responsibilities. This role will specifically support products and features that will directly impact the Users for our commerce platform.
Responsibilities:Conduct extensive quantitative and qualitative market studies to gather deep insights into purchasing and content-consumption behavior of end-users, business practices, and preferences of merchants, creators, MCN agencies, service providers, and other roles in social content-based Commerce.Manage input and feedback from various types of users (end-users, merchants, creators, employees).Partner with the product management team to devise product strategy to ensure long-term vision and success for the product.Define product requirements based on market studies and user feedback, including business and product objectives, business & market requirements, operational support requirements, etc.Prioritize product requirements using ROI analysis, dependency analysis, and other techniques.Participate in the product development lifecycle, reviewing various artifacts to ensure quality.Plan, orchestrate, and execute go-to-market activities including product documentation, target audience activation plans by segment, and operational support tools.Participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.Monitor key performance indicators and other product metrics, conduct gap analysis, and implement improvement plans.
Qualifications:Bachelor's degree required. Master degree in related fields (Computer science, MBA) preferred.5-7 years working experience in the internet industry. E-commerce marketplace experience is preferred.Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations, and constantly improving.Love content & enjoy shopping.
Job Information:The base salary range for this position in the selected city is $141360 - $275652 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
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TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
About the team
The Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. TikTok Commerce re-imagines global eCommerce with rich content and endless joy.
Our Product Solutions and Operations team works closely with Product Managers, Research & Development, business operations, and various other counterparts to ensure the successful adoption of TikTok eCommerce platform by end-users, merchants, creators, and TikTok employees. They will contribute to developing product strategy as well as inbound and outbound responsibilities. This role will specifically support products and features that will directly impact the Users for our commerce platform.
Responsibilities:Conduct extensive quantitative and qualitative market studies to gather deep insights into purchasing and content-consumption behavior of end-users, business practices, and preferences of merchants, creators, MCN agencies, service providers, and other roles in social content-based Commerce.Manage input and feedback from various types of users (end-users, merchants, creators, employees).Partner with the product management team to devise product strategy to ensure long-term vision and success for the product.Define product requirements based on market studies and user feedback, including business and product objectives, business & market requirements, operational support requirements, etc.Prioritize product requirements using ROI analysis, dependency analysis, and other techniques.Participate in the product development lifecycle, reviewing various artifacts to ensure quality.Plan, orchestrate, and execute go-to-market activities including product documentation, target audience activation plans by segment, and operational support tools.Participate in user acceptance testing to ensure product quality and optimal user experience prior to product launch.Monitor key performance indicators and other product metrics, conduct gap analysis, and implement improvement plans.
Qualifications:Bachelor's degree required. Master degree in related fields (Computer science, MBA) preferred.5-7 years working experience in the internet industry. E-commerce marketplace experience is preferred.Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations, and constantly improving.Love content & enjoy shopping.
Job Information:The base salary range for this position in the selected city is $141360 - $275652 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
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