TIBCO
Customer Success Manager
TIBCO, Palo Alto, California, United States, 94306
Responsibilities
As Customer Success Manager, you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs, and help them align their programs with best practices and key success factors.Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized.Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored, including visibility to the executive sponsors.Diligently pursue the creation and measurement of value from the API program by the customer.Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success.Facilitate the development of a vertical industry community of like Mashery customers and/or geographically grouped customers, routinely sharing best practices and leveraging lessons learned.Identify expansion opportunities for each customer to further the value the API program enables them.Assist the customer in understanding the breadth and depth of solutions and services the different Mashery teams and solutions can enable them and coordinate the commercial and operational structures for the customer to obtain those.Ensure the commercial relations between the customers and Mashery are maintained at a win-win fashion including timely contract renewals and compliance.Benefits
Estimated Salary: $20 to $28 per hour based on qualifications.Company information: TIBCO Software, a Business Unit of Cloud Software Group, unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com. TIBCO is now part of Cloud Software Group. To see career and people content, visit Cloud Software Group's LinkedIn page: https://www.linkedin.com/company/cloudsoftwaregroup/.
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As Customer Success Manager, you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs, and help them align their programs with best practices and key success factors.Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized.Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored, including visibility to the executive sponsors.Diligently pursue the creation and measurement of value from the API program by the customer.Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success.Facilitate the development of a vertical industry community of like Mashery customers and/or geographically grouped customers, routinely sharing best practices and leveraging lessons learned.Identify expansion opportunities for each customer to further the value the API program enables them.Assist the customer in understanding the breadth and depth of solutions and services the different Mashery teams and solutions can enable them and coordinate the commercial and operational structures for the customer to obtain those.Ensure the commercial relations between the customers and Mashery are maintained at a win-win fashion including timely contract renewals and compliance.Benefits
Estimated Salary: $20 to $28 per hour based on qualifications.Company information: TIBCO Software, a Business Unit of Cloud Software Group, unlocks the potential of real-time data for making faster, smarter decisions. Our Connected Intelligence Platform seamlessly connects any application or data source; intelligently unifies data for greater access, trust, and control; and confidently predicts outcomes in real-time and at scale. Learn how solutions to our customers’ most critical business challenges are made possible by TIBCO at www.tibco.com. TIBCO is now part of Cloud Software Group. To see career and people content, visit Cloud Software Group's LinkedIn page: https://www.linkedin.com/company/cloudsoftwaregroup/.
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