Ridecell
Strategic Account Manager
Ridecell, San Francisco, California, United States, 94199
[Full Time] Strategic Account Manager at Ridecell (United States) | BEAMSTART Jobs
Strategic Account ManagerRidecell United States
Date Posted: 30 Aug, 2022
Work Location: San Francisco, United States
Salary Offered: Not Specified
Job Type: Full Time
Experience Required: 6+ years
Remote Work: Yes
Stock Options: No
Vacancies: 1 available
Want to work with the world’s leading companies to help them digitize their fleets and launch new mobility start-ups? Then check out this unique opportunity at Ridecell!
The Strategic Account Manager will manage and optimize key account(s) in the Enterprise channel to drive customer account growth and ongoing customer engagement and retention. This role reports to the Senior Director of GTM and Customer Launch and will work closely with our Customer Success, Customer Support, Product, Analytics, Finance, and Development teams.
What you will do:
Relationships:
Develop relationships with key stakeholders in the customer account, ideally achieving the status of a Trusted Advisor.
Expertise:
Become an expert in Ridecell's solutions, our partners’ solutions, and our customer's business in order to:
Develop a clear Point of View on how Ridecell can best help the customer achieve their business goals.
Develop a clear Point of View on how Ridecell can best grow our revenue.
Planning:
Develop an account plan that is aimed at achieving both the customer’s and Ridecell’s growth objectives.
Execution:
Execute the plan:
Respond to customer "Feature Requests" by understanding the customer’s underlying business need and collaborating with the Ridecell Product team to define solutions.
Proactively promote adoption of Ridecell product extensions and new solutions.
Help in setting and negotiating contract pricing and terms.
Support:
Serve as the customer’s Single Point of Contact:
Assist our Customer Support team in developing our response to any significant technical issues.
Respond to customer "How To" requests by demonstrating to customer functional leaders what they can accomplish with our current platform.
The outcomes you will achieve:
Strong relationships, as evidenced by customer stakeholders’ willingness to provide glowing references.
Strong contributions to the account's success, as evidenced by acknowledgement from their senior executive that Ridecell played a key role in helping them achieve their business objectives.
Strong growth in Ridecell's Annual Recurring Revenue through expansion of the scale of the account's operations and their adoption of new Ridecell solutions.
Required Qualifications:
Minimum of 5 years’ experience in account management or business development in technology, software, financial, utility or information services industry.
Minimum 2 years in a B2B account management role.
Solid project management skills and experience managing large enterprise customers.
Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.
Proven track record of focusing on solutions and results.
Data driven and comfortable working in a data intensive environment.
Proven ability to establish productive working relationships and influence change with internal and external business partners.
Strong professional ethics and impeccable personal integrity.
Strong verbal, written, presentation and interpersonal skills.
Strong working knowledge of Excel and PowerPoint.
Bachelor’s Degree from top university, preferably in technology or business.
Bonus Qualifications:
Practical working knowledge of multi-channel consumer marketing strategies.
Overall understanding of transportation/ mobility as a service business.
Experience in optimizing fleet operations.
Management consulting experience.
MBA or MS.
But, the real perks are:
Challenging and fun work - you'll never have a boring day.
World-class team that thrives working collaboratively.
The opportunity to use data and technology to build the future of fleet automation and mobility.
Ridecell is committed to building a diverse and inclusive company. We are an equal opportunity employer and encourage all applicants to apply.
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Strategic Account ManagerRidecell United States
Date Posted: 30 Aug, 2022
Work Location: San Francisco, United States
Salary Offered: Not Specified
Job Type: Full Time
Experience Required: 6+ years
Remote Work: Yes
Stock Options: No
Vacancies: 1 available
Want to work with the world’s leading companies to help them digitize their fleets and launch new mobility start-ups? Then check out this unique opportunity at Ridecell!
The Strategic Account Manager will manage and optimize key account(s) in the Enterprise channel to drive customer account growth and ongoing customer engagement and retention. This role reports to the Senior Director of GTM and Customer Launch and will work closely with our Customer Success, Customer Support, Product, Analytics, Finance, and Development teams.
What you will do:
Relationships:
Develop relationships with key stakeholders in the customer account, ideally achieving the status of a Trusted Advisor.
Expertise:
Become an expert in Ridecell's solutions, our partners’ solutions, and our customer's business in order to:
Develop a clear Point of View on how Ridecell can best help the customer achieve their business goals.
Develop a clear Point of View on how Ridecell can best grow our revenue.
Planning:
Develop an account plan that is aimed at achieving both the customer’s and Ridecell’s growth objectives.
Execution:
Execute the plan:
Respond to customer "Feature Requests" by understanding the customer’s underlying business need and collaborating with the Ridecell Product team to define solutions.
Proactively promote adoption of Ridecell product extensions and new solutions.
Help in setting and negotiating contract pricing and terms.
Support:
Serve as the customer’s Single Point of Contact:
Assist our Customer Support team in developing our response to any significant technical issues.
Respond to customer "How To" requests by demonstrating to customer functional leaders what they can accomplish with our current platform.
The outcomes you will achieve:
Strong relationships, as evidenced by customer stakeholders’ willingness to provide glowing references.
Strong contributions to the account's success, as evidenced by acknowledgement from their senior executive that Ridecell played a key role in helping them achieve their business objectives.
Strong growth in Ridecell's Annual Recurring Revenue through expansion of the scale of the account's operations and their adoption of new Ridecell solutions.
Required Qualifications:
Minimum of 5 years’ experience in account management or business development in technology, software, financial, utility or information services industry.
Minimum 2 years in a B2B account management role.
Solid project management skills and experience managing large enterprise customers.
Highly organized, detail-oriented with the ability to prioritize and respond quickly in an ever-changing environment.
Proven track record of focusing on solutions and results.
Data driven and comfortable working in a data intensive environment.
Proven ability to establish productive working relationships and influence change with internal and external business partners.
Strong professional ethics and impeccable personal integrity.
Strong verbal, written, presentation and interpersonal skills.
Strong working knowledge of Excel and PowerPoint.
Bachelor’s Degree from top university, preferably in technology or business.
Bonus Qualifications:
Practical working knowledge of multi-channel consumer marketing strategies.
Overall understanding of transportation/ mobility as a service business.
Experience in optimizing fleet operations.
Management consulting experience.
MBA or MS.
But, the real perks are:
Challenging and fun work - you'll never have a boring day.
World-class team that thrives working collaboratively.
The opportunity to use data and technology to build the future of fleet automation and mobility.
Ridecell is committed to building a diverse and inclusive company. We are an equal opportunity employer and encourage all applicants to apply.
#J-18808-Ljbffr