Pinecone
Technical Support Engineer
Pinecone, San Francisco, California, United States, 94199
About Pinecone
Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.About The Role
Pinecone is seeking a Technical Support Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with one or more cloud providers.Responsibilities
Provide technical support to customers, including troubleshooting complex technical issuesManage and resolve customer inquiries in a timely and effective mannerIdentify areas of improvement for customer experienceIdeate and implement strategies for improving and scaling support processesBuild tools and automation to optimize our workflowsEnhance our product literature by creating knowledge base articles and improving our online documentationQualifications
Bachelor’s degree (or equivalent experience) in computer science or a related field1-3+ years of experience in a technical support or customer-facing technical roleProficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)Working knowledge of ML and AIExperience with cloud providers (AWS, Azure, GCP)Excellent written and verbal communication skillsStrong customer service and problem-solving skillsAbility to work independently in a fast-paced, team environmentPreference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrationsBenefits
Competitive salary and benefits package, including health, dental, and vision insurance.Opportunity to work with a world-class team of experts in ML/AI and cloud computing.Chance to work on cutting-edge technology and help shape the future of AI and ML.Flexible work schedule, including the option to work remotely and a work-from-home allowance.Diversity, Equity, Inclusion and Belonging (DEIB) are the cornerstone of everything we do at Pinecone. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications listed in this posting. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond. Our fully managed vector database makes it easy to add vector search to AI applications. Since creating the “vector database” category, demand has grown incredibly fast and it shows in our user base. We are a distributed team with clusters in New York, San Francisco, Tel-Aviv, and Manchester.About The Role
Pinecone is seeking a Technical Support Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making. They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with one or more cloud providers.Responsibilities
Provide technical support to customers, including troubleshooting complex technical issuesManage and resolve customer inquiries in a timely and effective mannerIdentify areas of improvement for customer experienceIdeate and implement strategies for improving and scaling support processesBuild tools and automation to optimize our workflowsEnhance our product literature by creating knowledge base articles and improving our online documentationQualifications
Bachelor’s degree (or equivalent experience) in computer science or a related field1-3+ years of experience in a technical support or customer-facing technical roleProficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)Working knowledge of ML and AIExperience with cloud providers (AWS, Azure, GCP)Excellent written and verbal communication skillsStrong customer service and problem-solving skillsAbility to work independently in a fast-paced, team environmentPreference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrationsBenefits
Competitive salary and benefits package, including health, dental, and vision insurance.Opportunity to work with a world-class team of experts in ML/AI and cloud computing.Chance to work on cutting-edge technology and help shape the future of AI and ML.Flexible work schedule, including the option to work remotely and a work-from-home allowance.Diversity, Equity, Inclusion and Belonging (DEIB) are the cornerstone of everything we do at Pinecone. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications listed in this posting. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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