InfluxData
Technical Support Engineer
InfluxData, San Francisco, California, United States, 94199
[Full Time] Technical Support Engineer at InfluxData (United States)Technical Support Engineer
InfluxData United StatesDate Posted: 10 Mar, 2023Work Location: San Francisco, United StatesSalary Offered: $90,000 — $130,000 yearlyJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesInfluxData is the creator of InfluxDB, the leading time series platform. We empower developers and organizations, such as Cisco, IBM, Siemens, and Tesla, to build real-time applications for IoT, analytics, and cloud native services. Our technology is purpose-built to handle the massive volumes of time-stamped data produced by sensors, applications and computer infrastructure. InfluxData is headquartered in San Francisco, with a workforce distributed throughout the U.S., Canada, and across Europe.When something is broken, do you want to figure out why? Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners.As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users.What you'll be doingDemonstrate ownership, follow-through with customers and drive issues to resolutionReproduce customer issues and test new product functionalityPartner with customers to achieve their desired goals by illustrating best practicesAdhere to contractual SLAs for responsivenessUpdate and extend documentationParticipate in on-call rotation for the SaaS product with rest of the teamEnhance our InfluxDB Cloud offering using automation and monitoring toolsDevelop solutions using SQL, Python, and GolangCommunicate recurring issues, challenges, and roadblocks with fellow team members and productsWhat you bring to the tableExperience in a customer-facing positionExcellent written and verbal English communication skillsEmpathy for people facing technical challenges5+ years of technical work experience: support, development, engineering, etc.Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIsKnowledge of Networking and HTTP(S)Expertise in at least one of the following: SQL, Python+NumPy/SciPy, R, Matlab, HaskellProficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments.Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)Advanced data manipulation skillset in Parquet, JSON, and CSV formatsFamiliarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)Git or other version control systems experienceBonus PointsSoftware development experience, particularly Golang, Rust or Apache ArrowFluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)Competence in working with time-series data toolsProfessional Services or Training experienceMulti-lingualPay Transparency at InfluxDataInfluxData takes a market-based approach to pay, and pay may vary depending on your location. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions.In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable).We offer fantastic benefits for full time employees; in the US these include:Medical/ dental/vision insurance with 100% coverage for employees and dependentsCompany contribution to your FSAFlexible Time Off - take the time you needLife Insurance, short and long term disability insurance401kWellness programs....and more perks!Our Core ValuesWe value each otherWe get stuff doneWe believe humility drives learningWe embrace failureWe are committed to open sourceInfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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InfluxData United StatesDate Posted: 10 Mar, 2023Work Location: San Francisco, United StatesSalary Offered: $90,000 — $130,000 yearlyJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesInfluxData is the creator of InfluxDB, the leading time series platform. We empower developers and organizations, such as Cisco, IBM, Siemens, and Tesla, to build real-time applications for IoT, analytics, and cloud native services. Our technology is purpose-built to handle the massive volumes of time-stamped data produced by sensors, applications and computer infrastructure. InfluxData is headquartered in San Francisco, with a workforce distributed throughout the U.S., Canada, and across Europe.When something is broken, do you want to figure out why? Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners.As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users.What you'll be doingDemonstrate ownership, follow-through with customers and drive issues to resolutionReproduce customer issues and test new product functionalityPartner with customers to achieve their desired goals by illustrating best practicesAdhere to contractual SLAs for responsivenessUpdate and extend documentationParticipate in on-call rotation for the SaaS product with rest of the teamEnhance our InfluxDB Cloud offering using automation and monitoring toolsDevelop solutions using SQL, Python, and GolangCommunicate recurring issues, challenges, and roadblocks with fellow team members and productsWhat you bring to the tableExperience in a customer-facing positionExcellent written and verbal English communication skillsEmpathy for people facing technical challenges5+ years of technical work experience: support, development, engineering, etc.Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIsKnowledge of Networking and HTTP(S)Expertise in at least one of the following: SQL, Python+NumPy/SciPy, R, Matlab, HaskellProficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments.Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)Advanced data manipulation skillset in Parquet, JSON, and CSV formatsFamiliarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)Git or other version control systems experienceBonus PointsSoftware development experience, particularly Golang, Rust or Apache ArrowFluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)Competence in working with time-series data toolsProfessional Services or Training experienceMulti-lingualPay Transparency at InfluxDataInfluxData takes a market-based approach to pay, and pay may vary depending on your location. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions.In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable).We offer fantastic benefits for full time employees; in the US these include:Medical/ dental/vision insurance with 100% coverage for employees and dependentsCompany contribution to your FSAFlexible Time Off - take the time you needLife Insurance, short and long term disability insurance401kWellness programs....and more perks!Our Core ValuesWe value each otherWe get stuff doneWe believe humility drives learningWe embrace failureWe are committed to open sourceInfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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