Wendys General Manager – WEN 2749 Evansville – Lincoln (Evansville, IN)

SummaryManages the operations and staff of Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures objectives are reached in all areas while following all Company guidelines. Ensures compliance with all federal, state and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew.Essential Duties and ResponsibilitiesSales GoalsManages sales goals versus budget and prior year.Executes national and local marketing programs and new product roll-outs.Develops and implements appropriate plans to resolve unfavorable trends and enhance sales.Communicates sales performance and anticipated variances to District Manager and store management team.Responds to intrusive activities aimed at diverting store business.Builds sales by promoting customer satisfaction.Managing CostManages profit goals versus budget and prior year.Manages food, labor and paper costs and other controllable expenses.Manages costs by monitoring crew prep, production and procedures execution.Tracks waste levels using established procedures and monitoring crew position procedures.Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.Communicates profitability performance and anticipated variances to DM and store management team.Human ResourcesAbility to get along with staff and co-workers.Ensures the execution of the restaurant’s overall Human Resources programs.Processes crew applications and sets up interviews, checks references.Maintains an on-going system for the recruitment, development, recognition and retention of store management and crew.Manages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals.Utilizes approved interviewing tools to identify qualified applicants who positively reflect Wendy’s image.Manages and resolves performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws.Ensures proper staffing levels are achieved.Interviews and hires crew to ensure adequate coverage.Conducts quality, timely performance feedback and performance appraisals for store management & crew.Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management.Serves as a role model, trains and coaches store managers in leadership, problem solving and other management skills.Ensures compliance with all federal, state and local employment laws.Maintains a work environment in which employees are treated with respect and dignity.Follows all company policies & procedures.Quality, Service, and CleanlinessAchieves and maintains Sparkle certification through the execution of Quality, Service and Cleanliness standards.Trains and executes all food safety procedures and ensures compliance with Health Department regulations.Monitors product quality during shift by talking with customers during walk-through.Monitors product quality by managing crew performance and providing feedback.Interacts with customers and ensures a timely resolution of all customer complaints.Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary.TrainingProvides proper training and development in compliance with the Company’s standards.Conducts timely and quality store orientations for managers and crew.Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed.Communicates and trains on operations changes and new products to managers and crew.Assists with new Assistant Manager training.Audits and reviews systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors.Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers.Trains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction.Ensures safety training is conducted for all employees every period.Trains crew to maintain store cleanliness during shift by following the Company’s procedures.Provides priorities and task assignments to crew to accomplish store goals.OperationsEnsures store compliance with Company operating policies and procedures.Works with DM to establish store priorities and develops and executes store plans.Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings.Conducts regular managers meetings to communicate and reinforce priorities.ControlsEnsures execution of Company policies and procedures for the control of cash, property, product and equipment.Identifies and resolves potential security issues.Ensures cash, food, labor and wage guidelines are met.Manages store inventory (e.g. counts, levels, targets, waste, etc.).Trains and monitors crew in cash and product inventory controls.Maintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate.Ensures maintenance of building, grounds and equipment to include training and execution of Preventive Maintenance Program.AdministrativeCompletes all administrative requirements and reports.Writes crew schedule to meet plans and objectives of unit manager.Analyzes P&L and reviews with management team.Manages employee files, payroll records and other Company records in accordance with Company policies and legislative regulations.Performs exit interview process for crew.Reports all accidents promptly and accurately.Performs all other job-related duties as may be assigned or required.*REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*Supervisory ResponsibilitiesThis job duty has four to five subordinate supervisors reporting to him/her. They are Crew Leader, Shift Supervisor, AMIT (if phase I), Assistant Manager and Co-Manager. At Times there could be as many as 30+ employees to report directly to the particular job position and as many as 18 on shift.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KnowledgeCompany’s operating systems and procedures.Company’s policies and procedures.P&L analysis and corrective measures.Supervisory practices.Planning and budgeting.Interviewing practices.Training and development practices.Federal, state and local employment laws.Education and/or ExperienceBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.Certificates, Licenses, RegistrationsWithin 90 days of hire or promotion into position, must attend GM Core class and Crew Interviewing Workshop. Must be Serve-Safe Certified.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee may be required to stand; walk; sit; use hand to figure, feel or handle. The employee may also be required to reach with hands and arms, climb, stoop, kneel, crouch or crawl. At times the employee may be required to lift up to 50 pounds.If driving for company business, the employee is required to maintain a valid state issued driver’s license and vehicle insurance coverage within the applicable state guidelines.Employee may be exposed to high heat from grill and fryer equipment and may be exposed to cooking oils and other materials typically used in preparing fast food products.Age RequirementsMust be 18 years old or older.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office etc. The noise level in the work environment is usually moderate.

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