Sedgwick Government Solutions
Director, Senior Executive Account Manager 2023-1315
Sedgwick Government Solutions, Bethesda, Maryland, us, 20811
Position Title:
Director, Senior Executive Account Manager 2023-1315
Location:
Bethesda, Maryland, United States
Department Name:
Client Services
Job Type:
Full Time
Description:
Do you have experience as a Senior Account Manager for federal government contracts and thrive leading a collaborative dynamic multi-disciplinary project team of subject matter experts working to achieve the best program outcomes? Would you like a career that gives you opportunities to ensure the success of Managed Care Advisors (MCA)/ Sedgwick Government Solution's (SGS) high-profile account(s)?As a Director, Senior Executive Account Manager, you will lead a client services team and manage the approach to providing services and achieving program outcomes meeting the needs of a high-profile client. You will lead the client team in building and nurturing a loyal, long-lasting relationship with MCA's high-value customers.ResponsibilitiesFacilitate and coordinate all client contract activities to ensure client contracts and objectives are met.Attend all weekly, monthly, and semi-annual client and internal meetings.Develop and maintain strategic long-term trusting relations with clients to accomplish growth and long-term company objectives.Oversee and support the work of the account teams (Account Managers and Client Services Coordinator) working with Sedgwick Government Solutions to retain clients and expand service offerings.Ensure satisfaction and success of Sedgwick Government Solutions' clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.Assist with timely resolution of client issues, escalate as needed, and apply solutions across all key clients, as appropriate.Develop a complete understanding of the needs of high-profile accounts and lead the team to consistently apply best practices.Work with clinical management, Sedgwick Government Solutions/ MCA Managers, and team members from other business units to ensure the successful delivery of the highest quality of services according to customer needs and objectives.Communicate the client's goals and represent the client's interests to the Sedgwick Government Solutions/ MCA project team.QualificationsBA/BS degree in Business, Health Administration, or related field.Relevant Advanced Degree, preferred.10 years of account/project management or other relevant experience, including 5 years of experience in an account management role for a government contract.8 years of relevant healthcare/health plan operations experience.5 years of experience supervising an account team.Experience in delivering client-focused solutions based on customer needs.Certification in Project Management (PMP) preferred.Proven ability to manage multiple projects at a time while paying strict attention to detail.Superior communication skills (interpersonal, written, and verbal).Ability to obtain and maintain a security clearance, including preliminary credit and background check.United States Citizenship.To be considered for this position, please submit a resume and complete the application.The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.Important InformationSuccessful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.About Sedgwick:Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to client's specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com
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Director, Senior Executive Account Manager 2023-1315
Location:
Bethesda, Maryland, United States
Department Name:
Client Services
Job Type:
Full Time
Description:
Do you have experience as a Senior Account Manager for federal government contracts and thrive leading a collaborative dynamic multi-disciplinary project team of subject matter experts working to achieve the best program outcomes? Would you like a career that gives you opportunities to ensure the success of Managed Care Advisors (MCA)/ Sedgwick Government Solution's (SGS) high-profile account(s)?As a Director, Senior Executive Account Manager, you will lead a client services team and manage the approach to providing services and achieving program outcomes meeting the needs of a high-profile client. You will lead the client team in building and nurturing a loyal, long-lasting relationship with MCA's high-value customers.ResponsibilitiesFacilitate and coordinate all client contract activities to ensure client contracts and objectives are met.Attend all weekly, monthly, and semi-annual client and internal meetings.Develop and maintain strategic long-term trusting relations with clients to accomplish growth and long-term company objectives.Oversee and support the work of the account teams (Account Managers and Client Services Coordinator) working with Sedgwick Government Solutions to retain clients and expand service offerings.Ensure satisfaction and success of Sedgwick Government Solutions' clients by anticipating client needs, working internally to ensure deadlines for client deliverables are met, and helping clients meet program goals.Assist with timely resolution of client issues, escalate as needed, and apply solutions across all key clients, as appropriate.Develop a complete understanding of the needs of high-profile accounts and lead the team to consistently apply best practices.Work with clinical management, Sedgwick Government Solutions/ MCA Managers, and team members from other business units to ensure the successful delivery of the highest quality of services according to customer needs and objectives.Communicate the client's goals and represent the client's interests to the Sedgwick Government Solutions/ MCA project team.QualificationsBA/BS degree in Business, Health Administration, or related field.Relevant Advanced Degree, preferred.10 years of account/project management or other relevant experience, including 5 years of experience in an account management role for a government contract.8 years of relevant healthcare/health plan operations experience.5 years of experience supervising an account team.Experience in delivering client-focused solutions based on customer needs.Certification in Project Management (PMP) preferred.Proven ability to manage multiple projects at a time while paying strict attention to detail.Superior communication skills (interpersonal, written, and verbal).Ability to obtain and maintain a security clearance, including preliminary credit and background check.United States Citizenship.To be considered for this position, please submit a resume and complete the application.The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.Important InformationSuccessful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.Sedgwick Government Solutions is an Equal Opportunity and Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status, or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.About Sedgwick:Sedgwick Government Solutions is a fully owned subsidiary of Sedgwick. Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. The company provides a broad range of resources tailored to client's specific needs in casualty, property, marine, benefits, and other lines. At Sedgwick, caring counts; through the dedication and expertise of more than 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. www.sedgwick.com
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