Cyber Systems Engineering, Subject Matter Expert

We are seeking a Cyber Systems Engineering, SME to join our team of qualified, diverse individuals. The ideal candidate will become part of our Department of Homeland Security (DHS) team providing Tier 3 support. The Tier 3 team maintains the infrastructure by installing and configuring system software and hardware, monitoring system performance, resolving customer tickets within JIRA and Service Now, and supporting system incident troubleshooting calls. This position also works with the development teams managing the Jenkins pipeline and pushing out software deployments. Tier 3 members closely interact with the government customer to achieve system objectives, provide ticket updates, and system status updates. Tier 3 members are expected to be on-call for a week at a time approximately 4 – 6 times a year.Key Responsibilities:Help develop, document, communicate, and enforce a network technology policy.Be responsible for the installation and configuration of new software and hardware, including the server network, devices, and firewalls.Monitor system performance, IT system operations, and storage utilization.Plan for necessary hardware or software upgrades to support system growth.Manage user accounts and assets and assign and update security permissions on the network according to security policy.Provide support with escalated help desk requests.Have experience with RHEL, Windows & other open-source technologies.Perform typical system administrative activities.Review systems performance logs to identify anomalies and troubleshoot issues.Identify root cause and document troubleshooting steps to resolution.Support active directory/LDAP, certificate services, network communications, and group policy and security compliance.Provide Tier III support (problem/incident management).Work independently and in team settings to achieve key project/program objectives and deliverables.Provide on-call Tier 3 support for a week at a time: approximately five weeks per year.LOCATION:

Remote (but must reside and perform all work within the United States)WORK HOURS:

40-hour work week with core hours from 9 am to 3 am Eastern timeRequired Qualifications:Minimum of 5 years of cloud operations experience.Solid knowledge of RHEL, Windows, Openshift/Kubernetes & other open-source technologies.Cloud Systems Administration experience; AWS certifications a PLUS.U.S. citizenship and the ability to obtain/maintain a U.S. government agency level clearance (the DHS EOD, which you must have prior to starting).Desired Qualifications:Experience with RHEL OpenShift.Experience with Jenkins, JFrog, and similar toolsets.Experience with AWS or AWS GovCloud & native AWS administrative tools and dashboards.Experience with ServiceNow and JIRA Ticketing systems preferred.Experience with DevOps and Agile methodologies.5+ years total of Computer Systems experience in computer analysis, cloud analysis, integration, infrastructure, engineering or programming.Technologies:AWS GovCloud (AWS Console).SNOW.RedHat OpenShift.Ansible and Docker containers.Aurora AWS (PostgreSQL) database.Gitlab and Jenkins pipeline.CyberArk.Splunk.Security & Citizenship Requirements:Ability to obtain a DHS Public Trust Security Clearance (called “Entry on Duty”).US Citizenship required – personnel with Permanent Resident (Green Cards) or Work Visas are not eligible for this position.

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