Housing Community Service Officer (Full-Time) (3 Positions)

Job SummaryThe Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4200 students, staff and families in two apartment buildings and four residence halls.Key ResponsibilitiesPerform foot patrol of the Housing buildings and groundsAddress Housing concerns as directed by University Housing Services Staff and University PoliceEncourage compliance with Housing policiesReport suspected hazards and criminal behaviorProvide assistance to patrons and staff as requestedRespond to calls for servicesChecks-in regularly with Building Desk during shiftGo on rounds with a building RA on Duty team on a rotating basisServe as a police escort to residentsMonitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehiclesUtilize the access card system to obtain information regarding resident entry and building accessUtilize Closed Circuit Television surveillance systemMonitor Fire Safety Systems and AlarmsEnter requests into TMA system regarding maintenance, facilities and security related issuesRespond to alarms and emergency situationsAssist University housing staff and University Police with crisis response as appropriateServe on University Housing Services emergency preparedness and crisis response teamSubmit reports and provide updates regarding incidentsProduce and enter reports into Maxient as neededParticipate in regular meetings with Housing leadership teamAfter appointment, Housing Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.The Housing Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment.The work environment is a multi-story building, exterior walkways, and access ways. Any indoor assignment may require standing, sitting, or walking for lengthy periods of time. Employees may be exposed to weather conditions and outdoor temperatures. Employees may be exposed to physical and verbal abuse where considerable self-control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.Knowledge, Skills & AbilitiesAbility to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulationsAbility to understand and apply local, state and federal lawsKnowledge of, or ability to learn to use, applicable public safety equipment and systemsAbility to prepare clear and concise reportsExcellent oral and written communication skillsAbility to act calmly and rationally in emergency situationsAbility to understand and operate a computer card key access stationAbility to understand and operate fire safety and alarms systemsAbility to learn Police 10 codeExcellent customer service skillsAbility to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.Ability to monitor/access CCTV screensAbility to possess a valid California Driver's licenseAbility to communicate with constituents in a professional and respectful mannerRequired QualificationsHigh School Diploma or EquivalentValid California Driver's LicenseLicenseA valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.Preferred QualificationsSix months previous police/security/military law enforcement training and/or experienceExperience working in a residential settingCustomer Service ExperienceExperience working with student populationsCompensationClassification: Community Service Specialist IAnticipated Hiring Range: $4,398/monthHiring Range: $3,338/month - $4,816/monthSan Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.Application ProcedureClick Apply Now to complete the SJSU Online Employment Application and attach the following documents:ResumeLetter of InterestAll applicants must apply within the specified application period:

December 21, 2023 through January 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.Contact InformationUniversity Personnel408-924-2252CSU Vaccination PolicyThe CSU requires faculty, staff, and students who are accessing campus facilities to be fully vaccinated against the COVID-19 virus (including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations) or declare a medical or religious exemption from doing so. As a condition of employment, any candidates advanced in a currently open search process should be prepared to comply with this requirement as well as with other safety measures established on the campus.Additional InformationSatisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure.Equal Employment StatementSan Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.

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