Business Systems Analyst/Salesforce Administrator

Business Systems Analyst IV Needed / Remote, $74k-$95k / Renowned Health & Fitness PlatformThis Jobot Job is hosted by Michael Oktay. Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.A Bit About UsBased in San Luis Obispo, CA, we are a remote-first wellness experience platform that allows clients to find and engage with fitness, beauty, and integrative health services.Why join us?100% RemoteCompetitive CompensationWFH StipendComprehensive Medical BenefitsUnlimited PTO, 13 paid holidays, Sick pay401k w/ 4% Company MatchHSAMonthly Wellness Days offBonusJob DetailsResponsibilitiesDevelop a comprehensive understanding of our people, processes, and systems.Partner with senior business stakeholders and peers to evaluate the current state, envision the future state, perform gap analysis, define current requirements, and develop solutions to achieve strategic objectives.Independently own and drive cross-functional initiatives by facilitating discovery, envisioning, requirements gathering, and design sessions.Configure, administer, support, enhance, and optimize solutions including Sales Cloud, CPQ, Service Cloud, and other systems.Build and maintain flows, validation rules, layouts, reports, security management, ETL tools and process builders, third-party app integrations, custom objects, and system updates.Support, understand and troubleshoot existing direct integrations and lead the implement new applications and cross-platform integrations.Author and maintain technical solution documentation.Thoroughly test new features and functionality.Perform data work (such as mass inserts and updates) via approved data management tools.Improve data quality through the understanding and optimization of how data is influenced by people, process, and integrations.Identify and track potential system issues/bugs/degradations, provide end-user instruction and support, troubleshoot, and manage resolution. Escalate as necessary.Uphold business standards of operation and leading practices, leading by example and using industry knowledge and experience to provide mentorship and guidance to peers to ensure quality solutions.Collaborate with third-party vendors to implement and enhance system solutions in alignment with internal standards.RequirementsAdvanced SFDC Administrator CertificationExcellent communication skills with the ability to adapt verbal and written communication styles for both technical and non-technical audiences.Strong knowledge, skills, and abilities around the Salesforce platform and declarative Salesforce configuration such as validation rules, process builder, flows, and object management, etc.Strong ability to conduct discovery and document findings, processes, capture functional requirements, and create process flows.Strong analytical abilities with intense tenacity around complex problem solving.Develop and provide training to a variety of user audiences that have varying technical skill levels.Strong drive and work ethic coupled with consistent coachability.Curiosity and an eagerness to research, learn about, and develop expertise around processes, systems, and business concepts.Initiative to identify and take ownership of improvements to processes and systems.Presence, polish, and ability to establish credibility and influence with stakeholders at all levels.

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