Director, Enterprise Consulting

About UsThe wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team.The role:We are looking for a Director, Enterprise Consulting to join our growing team. Reporting directly to the COO (ex Bain), the Director, Enterprise Consulting will partner with enterprise customers to understand their business goals and unique challenges, consulting on how to make their sales and technology strategies successful, and becoming their long-term partner. This critical role will build exceptional relationships with our largest customers and deliver value at all stages of the customer journey to drive mutual success and growth. If you’re passionate about solving problems, connecting customer value to growth, and advising customers - you’ll bring tremendous value to our customers and team!This is a hybrid role, based in the greater Boston area (3 days per week in office based in Kendall Square) with regular travel to visit customer accounts.What you’ll do:Owning a book of business of enterprise customers (Distributors with $1B+ in revenue), owning net expansion and services opportunities for that bookBuilding deep relationships with your customers, from the C-suite downUnderstanding customer's business and challenges, aligning solutions with Proton's capabilitiesIdentifying consulting opportunities and executing projects for clientsTailoring Proton value proposition based on customer specific use cases, using a combination of quantitative and qualitative evidenceHelping customers succeed with our product, including answering detailed questions and troubleshooting issues; owning basic configuration and setup for select features; liaising with our Product and Professional Services teams on possible product changes; and owning communication and tracking with customers about any open issuesDriving engagement and adoption by focusing on increasing customer value including:Analyzing adoption metrics, developing engagement plans, and sharing product updatesDriving executive business reviews and cadence meetingsInternally advocating for customer by working with the product team to provide feature feedback and marketing to highlight customer storiesSharing feedback, learnings, and trends to improve how we go to market and support our current and future customersYou'll be a great fit for this role if you have:Worked at a top-tier management consulting firmExperience in a customer-facing role managing complex enterprise stakeholdersExcellent communication skills and ability to build trusted relationships with stakeholders in various functions and levelsA customer-centric mindset with a passion for delivering value and exceeding customers’ expectationsStrong empathy for customers and a passion for revenue and growthConsultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomesData-driven mindset with the ability to analyze metrics and leverage insights to drive customer success strategiesOwnership: When something falls under your responsibility, you see it through to completionCollaboration: You seek to understand stakeholder goals and build bridges between customer asks and others' prioritiesYou are curious and committed to understanding the core 'why' behind any situationBenefits:Competitive Salaries + Company Stock Options

- we want to pay you well (and equitably!) and make you feel like an owner.Flexible Schedule

- we think high levels of autonomy, responsibility, and working asynchronously foster an amazing workplace.Unlimited PTO + 10 Company Paid Holidays

- we even have tools implemented to detect burnout to make sure folks recharge regularly.401k with Employer Contribution

(US only, for now!) - we know work isn’t forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.Medical, Dental, and Vision Insurance

- we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA!) and cover 50% for dependents on all our medical plan options.$450 Quarterly Hybrid Working Stipend

- to iterate and upgrade your WFH setup, cover cell phone/internet bills or even towards your commute.12 Weeks Fully Paid Parental Leave

- that goes for primary and secondary caregivers; even if you’re adopting or fostering!Biannual Company Paid Off-sites

- time for us to be together, brainstorm, and make magic happen.

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