Recorded Future
Customer Success Manager
Recorded Future, Washington, District of Columbia, us, 20022
Enterprise Customer Success ManagerAs an
Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for facilitating product adoption, account growth, and retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long-term relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!What You’ll Do:
Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and moreDrive product adoption across a diverse portfolio of the company’s top enterprise clientsExecute our client engagement strategy by delivering comprehensive Success PlansManage and answer inquiries about our Intelligence Cloud, API/Integrations, and other servicesIdentify, assess, and escalate account risk factors and orchestrate remediation effortsWork closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businessesLearn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver valueRegularly capture and internally share your customers’ experience with Recorded FutureBe ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retentionWhat You’ll Bring to the Team:
Knowledge:
Demonstrated experience in Customer Success and enablement principlesStrong understanding of Cyber/Information Security fundamentalsFamiliarity with Project Management processes, strategies, and methodsCompetencies:
Passion and drive for making customers happy and successfulPositive, collaborative, and energetic attitude with a strong desire to make an impactPolished and professional approach for delivering customer engagementsExperience designing and executing communications and/or customer success programsSuperb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISORequirements:
Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experienceWhy should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.comRecorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
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Enterprise Customer Success Manager , you will be joining a fast-paced and high-growth team delivering innovative cyber threat intelligence solutions that protect our customers. You will maintain a rapidly growing client portfolio and ensure our users get the most value out of our products and services. You’ll be responsible for facilitating product adoption, account growth, and retention via tailored success plans. You’ll leverage your prior experience in customer success and cyber security to foster successful and long-term relationships with Recorded Future. Don’t miss your opportunity to become a Futurist!What You’ll Do:
Act as the primary point of contact for customer security teams including SOC, CTI, IR, GRC, Fraud, and moreDrive product adoption across a diverse portfolio of the company’s top enterprise clientsExecute our client engagement strategy by delivering comprehensive Success PlansManage and answer inquiries about our Intelligence Cloud, API/Integrations, and other servicesIdentify, assess, and escalate account risk factors and orchestrate remediation effortsWork closely across the Intelligence Services Department and other teams — Onboarding, Training, Support, Operations — to construct and scale solutions across customer businessesLearn our platform, stay current on cybersecurity events, and build deep familiarity with the various customer security functions where we deliver valueRegularly capture and internally share your customers’ experience with Recorded FutureBe ultimately accountable for the overall health of each customer by ensuring high rates of customer adoption, growth, and retentionWhat You’ll Bring to the Team:
Knowledge:
Demonstrated experience in Customer Success and enablement principlesStrong understanding of Cyber/Information Security fundamentalsFamiliarity with Project Management processes, strategies, and methodsCompetencies:
Passion and drive for making customers happy and successfulPositive, collaborative, and energetic attitude with a strong desire to make an impactPolished and professional approach for delivering customer engagementsExperience designing and executing communications and/or customer success programsSuperb communication skills with an ability to convey complex concepts to all levels of client personnel–from an analyst up to the CISORequirements:
Bachelor’s degree or 3+ years of relevant Customer Success and SaaS work experienceWhy should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and 8 of the top 10 Fortune 100 companies as clients.We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds, and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.comRecorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
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