Money Fit by DRS
Account Manager, Sr. - Mon - Fri 8am-5pm
Money Fit by DRS, Washington, District of Columbia, us, 20022
Williams Lea is hiring for a Account Manager, Sr. for our Washington, DC office to work Monday to Friday 8:00 am to 5:00 pm!Pay: $88,000/yearBenefits:Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and DiscountsThis role will be responsible for executing service delivery at Williams Lea. The Senior Account Manager will communicate a vision for how WLT best serves our clients across multiple service offerings and empower and enable their team to bring that vision to life. The role focuses on delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team development.Job qualifications
A Bachelor’s degree or equivalent experience is requiredOver 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environmentDemonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situationsExcellent client service skills with a service-minded approach towards the clientProven experience in the delivery and management of complex multi-service solutions for clientsPrior experience balancing multiple clients and priorities a plusMinimum of four years of successful financial management; understanding of how day-to-day and strategic decisions impact P&LJob duties
(* denotes an “essential function”)Establish the quality of service delivery across their portfolio of accountsManage a single client account or a portfolio of accounts with a revenue of $1 to $3 million and an EBIT potential of at least $100,000Implement standardized processes for all aspects of operationsTrack operational controls and ensure management information reporting requirements are fulfilledAccomplish action items from account plansMaintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client servicesFollow delegations of authority for operations teamPartner with functional teams, adhering to appropriate corporate policies, internal controls, and reportingManage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedbackPromote a culture of high performance and continuous improvement that values learning and a commitment to qualityInvestigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client servicesHave a strong knowledge of clients’ businesses and the impact of our servicesManage overall performance metrics of accounts/departments against contract/target metricsProvide team with clear communications regarding target metrics/expectations and support their achievementsEscalate operational, compliance and financial risk areasManage the selection, induction, development, retention, motivation and performance of direct reportsEstablish a structured succession plan for key rolesSupport new business implementationCascade key business and organizational messages down to the associate level, per the appropriate channelsShare knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvementEnsure that operational processes stay within agreed upon budgets and timelinesProvide training and development opportunities and serve in mentoring role for his/her direct reportsCompilation and issue of monthly client billingManage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
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A Bachelor’s degree or equivalent experience is requiredOver 6 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environmentDemonstrated record implementing solutions that have permanently resolved poor contract performance or difficult situationsExcellent client service skills with a service-minded approach towards the clientProven experience in the delivery and management of complex multi-service solutions for clientsPrior experience balancing multiple clients and priorities a plusMinimum of four years of successful financial management; understanding of how day-to-day and strategic decisions impact P&LJob duties
(* denotes an “essential function”)Establish the quality of service delivery across their portfolio of accountsManage a single client account or a portfolio of accounts with a revenue of $1 to $3 million and an EBIT potential of at least $100,000Implement standardized processes for all aspects of operationsTrack operational controls and ensure management information reporting requirements are fulfilledAccomplish action items from account plansMaintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client servicesFollow delegations of authority for operations teamPartner with functional teams, adhering to appropriate corporate policies, internal controls, and reportingManage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedbackPromote a culture of high performance and continuous improvement that values learning and a commitment to qualityInvestigate and resolve issues escalated by the portfolio client(s) and communicate significant issues to the Operations Director and client servicesHave a strong knowledge of clients’ businesses and the impact of our servicesManage overall performance metrics of accounts/departments against contract/target metricsProvide team with clear communications regarding target metrics/expectations and support their achievementsEscalate operational, compliance and financial risk areasManage the selection, induction, development, retention, motivation and performance of direct reportsEstablish a structured succession plan for key rolesSupport new business implementationCascade key business and organizational messages down to the associate level, per the appropriate channelsShare knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvementEnsure that operational processes stay within agreed upon budgets and timelinesProvide training and development opportunities and serve in mentoring role for his/her direct reportsCompilation and issue of monthly client billingManage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamwork
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