Prodigal
Customer Success Manager
Prodigal, Mountain View, California, us, 94039
[Full Time] Customer Success Manager at Prodigal (United States)
Customer Success ManagerProdigal United States
Date Posted: 19 Jun, 2023
Work Location: Mountain View, United States
Salary Offered: Not Specified
Job Type: Full Time
Experience Required: No experience required
Remote Work: No
Stock Options: No
Vacancies: 1 available
About Prodigal
We are a fast-growing Bay Area-based startup backed by leading investors like Menlo Ventures, Accel, and Y-Combinator. In the past year we grew revenue nearly 10x and continue to build torridly.
Our core product offering helps automate lending operations for financial services firms across the lending value chain. The Prodigal team has deep technical talent today and we believe there is an opportunity to build an iconic vertical software business that will fundamentally impact how the multi-trillion-dollar debt industry is managed. Debt has such a massive impact on consumers and prior to Prodigal, the industry was saddled with painful, low-value manual workflows, and poor customer experience - our mission is to humanize the debt repayment process through automation and data.
Each week, we analyze millions of borrower interactions using state-of-the-art natural language processing and speech analytics capabilities to provide dozens of our customers with insights that are actionable and relevant.
We are a young, fast-moving company looking for exceptional folks to work together with.
What will you be doing?
Own the customer journey
Manage the entire customer journey - from onboarding to ongoing usage and relationship management
Understand the customer's motivations, business drivers, current processes, and core business outcomes
Discover and solve for the customer stakeholders' stated and unstated business problems
Design and adapt the customer's current processes to Prodigal, to drive business value and adoption
Drive product adoption and ensure an exceptional user experience
Own all matters related to customer accounts, including retention, cross-sell, and up-sell opportunities
Bring the voice of the customer to Product
Understand the customer's core business problems and directly work with the Product team to be the customer's voice in the room.
Understand the needs of the customer and identify business problems and opportunities that can be solved through Prodigal's product offerings
Act as the voice of the customer for other Prodigal teams, including Product, Sales, and Growth
Understand Prodigal's product, value offering, and future roadmap, and articulate and adapt these to our customers.
Educate customers on Prodigal usage, best practices, and new releases.
Monitor and analyze customers' engagement and adoption metrics.
Streamline and scale for success
Establish and follow processes to ensure that Customer Success is streamlined and scales smoothly with Prodigal.
Work with Sales, Growth, and Product to establish and follow processes for pilots, onboarding, trainings, customer requests, ongoing success, and future growth via co-marketing campaigns
Work with cross-functional and cross-geographic teams to ensure customers realize their ROI, improve operations, scope new business opportunities, and identify areas for strategic growth
Manage customer expectations in terms of what the product can and cannot achieve
What are we looking for in you?
Passionate about Prodigal and the problem we are solving.
Experience in customer-facing customer success, strategy, growth, or consulting roles. B2B SaaS experience preferred
Self-motivated and proactive with innovative ideas to inspire customer loyalty and adoption.
An analytical mind - the company grows rapidly and your ability to use your mind will be important to learn quickly
Proven track record of highly-professional customer service in a fast-paced, dynamic environment.
Strong interpersonal skills and experience building strong relationships. Comfortable with clients, able to strategically partner with customers. Personable and collaborative, able to work across teams and functions.
Highly analytical and data-driven
Thoughtful, curious, and a problem-solver.
Willing to intersect working hours with US work hours
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
Learn more about us at
www.prodigaltech.com
#J-18808-Ljbffr
Customer Success ManagerProdigal United States
Date Posted: 19 Jun, 2023
Work Location: Mountain View, United States
Salary Offered: Not Specified
Job Type: Full Time
Experience Required: No experience required
Remote Work: No
Stock Options: No
Vacancies: 1 available
About Prodigal
We are a fast-growing Bay Area-based startup backed by leading investors like Menlo Ventures, Accel, and Y-Combinator. In the past year we grew revenue nearly 10x and continue to build torridly.
Our core product offering helps automate lending operations for financial services firms across the lending value chain. The Prodigal team has deep technical talent today and we believe there is an opportunity to build an iconic vertical software business that will fundamentally impact how the multi-trillion-dollar debt industry is managed. Debt has such a massive impact on consumers and prior to Prodigal, the industry was saddled with painful, low-value manual workflows, and poor customer experience - our mission is to humanize the debt repayment process through automation and data.
Each week, we analyze millions of borrower interactions using state-of-the-art natural language processing and speech analytics capabilities to provide dozens of our customers with insights that are actionable and relevant.
We are a young, fast-moving company looking for exceptional folks to work together with.
What will you be doing?
Own the customer journey
Manage the entire customer journey - from onboarding to ongoing usage and relationship management
Understand the customer's motivations, business drivers, current processes, and core business outcomes
Discover and solve for the customer stakeholders' stated and unstated business problems
Design and adapt the customer's current processes to Prodigal, to drive business value and adoption
Drive product adoption and ensure an exceptional user experience
Own all matters related to customer accounts, including retention, cross-sell, and up-sell opportunities
Bring the voice of the customer to Product
Understand the customer's core business problems and directly work with the Product team to be the customer's voice in the room.
Understand the needs of the customer and identify business problems and opportunities that can be solved through Prodigal's product offerings
Act as the voice of the customer for other Prodigal teams, including Product, Sales, and Growth
Understand Prodigal's product, value offering, and future roadmap, and articulate and adapt these to our customers.
Educate customers on Prodigal usage, best practices, and new releases.
Monitor and analyze customers' engagement and adoption metrics.
Streamline and scale for success
Establish and follow processes to ensure that Customer Success is streamlined and scales smoothly with Prodigal.
Work with Sales, Growth, and Product to establish and follow processes for pilots, onboarding, trainings, customer requests, ongoing success, and future growth via co-marketing campaigns
Work with cross-functional and cross-geographic teams to ensure customers realize their ROI, improve operations, scope new business opportunities, and identify areas for strategic growth
Manage customer expectations in terms of what the product can and cannot achieve
What are we looking for in you?
Passionate about Prodigal and the problem we are solving.
Experience in customer-facing customer success, strategy, growth, or consulting roles. B2B SaaS experience preferred
Self-motivated and proactive with innovative ideas to inspire customer loyalty and adoption.
An analytical mind - the company grows rapidly and your ability to use your mind will be important to learn quickly
Proven track record of highly-professional customer service in a fast-paced, dynamic environment.
Strong interpersonal skills and experience building strong relationships. Comfortable with clients, able to strategically partner with customers. Personable and collaborative, able to work across teams and functions.
Highly analytical and data-driven
Thoughtful, curious, and a problem-solver.
Willing to intersect working hours with US work hours
From day 1, Prodigal has been defined by talented, humble, and hungry leaders and we want this mindset and culture to continue to blossom from top to bottom in the company. If you have an entrepreneurial spirit and want to work in a fast-paced, intellectually-stimulating environment where you will be pushed to grow, then please reach out because we are looking to build a transformational company that reinvents one of the biggest industries in the US.
Learn more about us at
www.prodigaltech.com
#J-18808-Ljbffr