Penn Foster
Associate Director, Lawyer Success
Penn Foster, San Francisco, California, United States, 94199
Ontra is a remote-first company, with access to coworking spaces and offices in a few key cities for employees who may prefer in-person working options. We value connection, investing in opportunities for in-person and virtual gatherings with your Ontra colleagues.We currently are able to hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.United StatesArizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, WashingtonAPACHong Kong, SingaporeEMEAUnited KingdomFor this job we are currently only hiring candidates based in the United States. Due to current and anticipated future business needs, we are currently only interviewing candidates based in the U.S. Eastern time zone.About the team & opportunityOntra is seeking an Associate Director, Lawyer Success to join its Legal Network team! Reporting to our Director, Legal Network Success, this person will work cross-functionally to increase revenue per law firm, drive network efficiency, and standardize Legal Network service quality.The Associate Director will oversee a global team of Community Managers (CMs), who are each responsible for a region of lawyers/consultants within our Legal Network. CMs are embedded throughout the lawyer journey, proactively working to understand their firm's desired financial outcomes and help them unlock the value of our AI-backed technology. In addition to leading this high-performing team, this person will manage all activities related to Legal Network product enablement, performance management, and general engagement.If you are passionate about people management and enjoy working with global teams to solve evolving and complex challenges, we'd love to get to know you!What you'll doDevelop and execute
on a functional strategy in line with company and department objectivesManage and lead
a global team of three, providing oversight, encouragement, and continuous development to our CMs and ensuring business outcomes are metRemove roadblocks
by serving as the escalation point for CMs, helping clear external and internal blockers to enable the team to succeedPartner cross-functionally
to draft and review policies, operational metrics, and company-wide processes to mobilize the Legal Network population to accomplish key business objectivesServe as the liaison
between the Legal Network and our suite of product solutions, helping to navigate complex account-level issues with lawyersWhat you'll bringLeadership:
At least 3 years of hiring, training, managing, and developing full-time employees, preferably in a remotely distributed environment across multiple time zones and countriesCustomer success orientation:
7+ years of demonstrated experience in a customer-oriented role, preferably in Customer Success, Partnerships, or Operations within an agile, high-growth SaaS companyEffective communication:
Ability to collaborate and communicate with diverse stakeholders, internal and external teams, and senior leadership across verbal and written communication as well as in-person and remote work environmentsCross-functional excellence:
Effectiveness in partnering with a variety of internal partners to meet a common goalStrategic thinking & execution:
Proven success in applying critical thinking and an analytical approach to complex problems while keeping high-level strategy, outcomes, and goals in mindAbout OntraOntra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle — from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.Our benefitsOpportunity to participate in Ontra's unit-based compensation programMedical, dental, and vision insurance base plans at no additional costEmployer-sponsored retirement plansMonthly phone and internet reimbursement (equivalent of $100 USD)Annual professional development reimbursement (equivalent of $2K USD)4 months (16 weeks) of parental leaveUnlimited paid time offTwice-weekly lunch perkInclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact talent@ontra.ai.Pay transparencyOntra publishes salary ranges on our salary board here: https://bit.ly/3UjAOE3, which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
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on a functional strategy in line with company and department objectivesManage and lead
a global team of three, providing oversight, encouragement, and continuous development to our CMs and ensuring business outcomes are metRemove roadblocks
by serving as the escalation point for CMs, helping clear external and internal blockers to enable the team to succeedPartner cross-functionally
to draft and review policies, operational metrics, and company-wide processes to mobilize the Legal Network population to accomplish key business objectivesServe as the liaison
between the Legal Network and our suite of product solutions, helping to navigate complex account-level issues with lawyersWhat you'll bringLeadership:
At least 3 years of hiring, training, managing, and developing full-time employees, preferably in a remotely distributed environment across multiple time zones and countriesCustomer success orientation:
7+ years of demonstrated experience in a customer-oriented role, preferably in Customer Success, Partnerships, or Operations within an agile, high-growth SaaS companyEffective communication:
Ability to collaborate and communicate with diverse stakeholders, internal and external teams, and senior leadership across verbal and written communication as well as in-person and remote work environmentsCross-functional excellence:
Effectiveness in partnering with a variety of internal partners to meet a common goalStrategic thinking & execution:
Proven success in applying critical thinking and an analytical approach to complex problems while keeping high-level strategy, outcomes, and goals in mindAbout OntraOntra is the global leader in Contract Automation and Intelligence for private asset management firms. The Ontra platform combines AI-enabled software with a worldwide network of highly trained lawyers to modernize recurring legal workflows. Ontra's solutions improve all aspects of the contract lifecycle — from negotiating and processing routine contracts to tracking obligations in complex agreements. Ultimately, Ontra reduces the time, expense, and risk associated with contract management, freeing its customers to focus on other strategic priorities.Our benefitsOpportunity to participate in Ontra's unit-based compensation programMedical, dental, and vision insurance base plans at no additional costEmployer-sponsored retirement plansMonthly phone and internet reimbursement (equivalent of $100 USD)Annual professional development reimbursement (equivalent of $2K USD)4 months (16 weeks) of parental leaveUnlimited paid time offTwice-weekly lunch perkInclusivityOntra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact talent@ontra.ai.Pay transparencyOntra publishes salary ranges on our salary board here: https://bit.ly/3UjAOE3, which currently includes estimated annual cash salary ranges for candidates based in Colorado and New York City, in accordance with applicable laws and regulations.Ontra leverages current market data to determine compensation, so posted figures are subject to change as new market data becomes available.Ontra factors in your location when benchmarking compensation for most roles. If you are not located in Colorado or New York City and have been selected to participate in our interview process, we encourage you to speak with your recruiter about compensation for the role during an initial conversation.In addition to cash salary, the total compensation package Ontra offers includes unit-based compensation (if applicable). Certain roles in our sales and account management departments may also be eligible to receive variable compensation or commission.
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