ESR Healthcare
Cerner EHR Systems/Support Analyst San Diego, Ca ref
ESR Healthcare, San Diego, California, United States, 92189
Cerner EHR Systems/Support Analyst San Diego, Ca ref
OPENINGS: 5JOB TYPE: ContractLOCATION: San Diego, California, United States, 92101INDUSTRY: Information TechnologyCATEGORY: HealthcareEDUCATION: Bachelor's DegreeEXPERIENCE: 5-7 yearsTRAVEL: NeverRELOCATION ASSISTANCE: No - Will consider candidates that relocate on their ownWORK ELIGIBILITY: Green Card, US CitizenCANDIDATE PAY RANGE: $45 /hr to $65 /hrJOB DESCRIPTION
The role acts as the primary liaison onsite between Hospital Staff (Psychiatric Hospital) and Clinical Systems vendors, including the Cerner Millennium Electronic Health Record (EHR). The role works with providers, nurses, administrative staff and any external vendors who interact or impact the EHR.
Accountable for developing, facilitating and supporting processes and workflows that enable delivery of the highest standard of care to patients using a range of technical, process, and ITIL support tools. This position requires a mastery of clinical systems and their application in both ambulatory and critical care settings. The role is responsible for managing change and resolving issues that span functional teams and organizational departments by planning, organizing, directing and supervising clinical program support activities in a cost effective and productive manner to achieve a measurable improvement in patient outcomes.
Perspecta is looking to build a team of 5 Systems/Support Analysts made up experience anywhere from junior to senior. The team will work out of Liberty Station office in San Diego, CA and will need to be onsite. They offer 24/7 support so people with a flexible schedule are a bonus.
Qualifications
Education and Experience Required:
Minimum 5 years’ experience developing or supporting an Electronic Health Records certified by Joint Commission
Minimum Bachelor’s degree in Nursing, Healthcare Informatics, Information Technology or related field.
Experience with collecting requirements and specifications for build through leading and facilitation of stakeholder workgroups.
Knowledge of hospital operational processes and policies
Ability to translate clinical needs and work requirements into IT functional requirements and vice versa.
Ability to speak and write fluent English including medical terminology.
Knowledge and Skills Required:
Broad knowledge of the regulatory environment related to clinical systems and electronic health record implementations, including Joint Commission, OSHPD, HIPAA and an expert understanding of best practices for standards compliance
Ability to manage teams, with individual success defined by how the organization works as a team, including resource and skill sharing.
Knowledge of regulatory and technical challenges in leveraging healthcare data to improve patient outcomes across organizational boundaries
Ability to understand clinical and business problems from multiple perspectives and manage the implementation of a solution that completely and correctly addresses the problem with a constant focus on patient care and population health.
Ability to validate/evaluate if a clinical or business information system or operational architecture meets business and clinical needs
Ability to apply knowledge of how clinicians can use information technology to address challenges using best practices, standards and infrastructure, cross-industry trends, and industry-specific roadmaps
Ability to maintain the integrity of a proposed solution to assure positive impacts on patient care, professional quality and logical consistency in the face of political and business pressures
Ability to develop functional and technical specification and other deliverables that map clinical and business requirements into complete information systems (technologies, processes and people) or operational solutions.
Ability to relate risks, challenges and impacts to patient care that the organization should expect to encounter with a proposed system based on industry knowledge of proposed solution, other client efforts or projects and internal knowledge of organization
Ability to perform business process analysis/synthesis using modeling or simulation tools and techniques, such as workflows and diagrams to show interrelationships of multiple processes, tracking instances/characteristics of process elements.
Broad knowledge of Healthcare technology, and specific knowledge of complexities of integrating enterprise clinical systems and health records
Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for large enterprises
Ability to strategically consider all sides of an issue within the contexts of time, breadth, and range of options.
Ability to systematically gather, assess and apply critical organizational, technical, and operational information for clinical and business decisions.
Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a credible image.
Ability to articulate technical or operational problems into understandable business and clinical terms appropriate for the audience.
Able to design and present high-impact messages to clinical and executive leadership.
Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audiences
Excellent speaking and writing skills with proven capability to represent organization at executive, clinical and industry events.
TEAM Responsibilities
Duties of this position include:
Triage : Provide initial triage of problems for Psychiatric Hospital users, gathering all data related to problem (including PHI if required)
Application Management : Maintain reference library of Psychiatric Hospital roles and privileges, including definitions of required roles, task access, positions and solution specific-security profiles.
Support : Liaise with AMS to provide troubleshooting expertise, Incident and Problem resolution
Custom Reporting : Request modification to Custom Reports or Discern rule; provide requirement and mockup of change
Content Management : Liaise with AMS to deploy solution-related front-end special instructions for service package loads
Monitoring : Work with AMS to develop appropriate responses to Incidents found that affect service and require intervention
Change Management : Develop and Maintain Change Management Plan
Incident & Problem Management : Act as single point of contact for escalation of Incidents and Problems
BENEFITSDental, Health, and Vision
#J-18808-Ljbffr
OPENINGS: 5JOB TYPE: ContractLOCATION: San Diego, California, United States, 92101INDUSTRY: Information TechnologyCATEGORY: HealthcareEDUCATION: Bachelor's DegreeEXPERIENCE: 5-7 yearsTRAVEL: NeverRELOCATION ASSISTANCE: No - Will consider candidates that relocate on their ownWORK ELIGIBILITY: Green Card, US CitizenCANDIDATE PAY RANGE: $45 /hr to $65 /hrJOB DESCRIPTION
The role acts as the primary liaison onsite between Hospital Staff (Psychiatric Hospital) and Clinical Systems vendors, including the Cerner Millennium Electronic Health Record (EHR). The role works with providers, nurses, administrative staff and any external vendors who interact or impact the EHR.
Accountable for developing, facilitating and supporting processes and workflows that enable delivery of the highest standard of care to patients using a range of technical, process, and ITIL support tools. This position requires a mastery of clinical systems and their application in both ambulatory and critical care settings. The role is responsible for managing change and resolving issues that span functional teams and organizational departments by planning, organizing, directing and supervising clinical program support activities in a cost effective and productive manner to achieve a measurable improvement in patient outcomes.
Perspecta is looking to build a team of 5 Systems/Support Analysts made up experience anywhere from junior to senior. The team will work out of Liberty Station office in San Diego, CA and will need to be onsite. They offer 24/7 support so people with a flexible schedule are a bonus.
Qualifications
Education and Experience Required:
Minimum 5 years’ experience developing or supporting an Electronic Health Records certified by Joint Commission
Minimum Bachelor’s degree in Nursing, Healthcare Informatics, Information Technology or related field.
Experience with collecting requirements and specifications for build through leading and facilitation of stakeholder workgroups.
Knowledge of hospital operational processes and policies
Ability to translate clinical needs and work requirements into IT functional requirements and vice versa.
Ability to speak and write fluent English including medical terminology.
Knowledge and Skills Required:
Broad knowledge of the regulatory environment related to clinical systems and electronic health record implementations, including Joint Commission, OSHPD, HIPAA and an expert understanding of best practices for standards compliance
Ability to manage teams, with individual success defined by how the organization works as a team, including resource and skill sharing.
Knowledge of regulatory and technical challenges in leveraging healthcare data to improve patient outcomes across organizational boundaries
Ability to understand clinical and business problems from multiple perspectives and manage the implementation of a solution that completely and correctly addresses the problem with a constant focus on patient care and population health.
Ability to validate/evaluate if a clinical or business information system or operational architecture meets business and clinical needs
Ability to apply knowledge of how clinicians can use information technology to address challenges using best practices, standards and infrastructure, cross-industry trends, and industry-specific roadmaps
Ability to maintain the integrity of a proposed solution to assure positive impacts on patient care, professional quality and logical consistency in the face of political and business pressures
Ability to develop functional and technical specification and other deliverables that map clinical and business requirements into complete information systems (technologies, processes and people) or operational solutions.
Ability to relate risks, challenges and impacts to patient care that the organization should expect to encounter with a proposed system based on industry knowledge of proposed solution, other client efforts or projects and internal knowledge of organization
Ability to perform business process analysis/synthesis using modeling or simulation tools and techniques, such as workflows and diagrams to show interrelationships of multiple processes, tracking instances/characteristics of process elements.
Broad knowledge of Healthcare technology, and specific knowledge of complexities of integrating enterprise clinical systems and health records
Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for large enterprises
Ability to strategically consider all sides of an issue within the contexts of time, breadth, and range of options.
Ability to systematically gather, assess and apply critical organizational, technical, and operational information for clinical and business decisions.
Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a credible image.
Ability to articulate technical or operational problems into understandable business and clinical terms appropriate for the audience.
Able to design and present high-impact messages to clinical and executive leadership.
Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audiences
Excellent speaking and writing skills with proven capability to represent organization at executive, clinical and industry events.
TEAM Responsibilities
Duties of this position include:
Triage : Provide initial triage of problems for Psychiatric Hospital users, gathering all data related to problem (including PHI if required)
Application Management : Maintain reference library of Psychiatric Hospital roles and privileges, including definitions of required roles, task access, positions and solution specific-security profiles.
Support : Liaise with AMS to provide troubleshooting expertise, Incident and Problem resolution
Custom Reporting : Request modification to Custom Reports or Discern rule; provide requirement and mockup of change
Content Management : Liaise with AMS to deploy solution-related front-end special instructions for service package loads
Monitoring : Work with AMS to develop appropriate responses to Incidents found that affect service and require intervention
Change Management : Develop and Maintain Change Management Plan
Incident & Problem Management : Act as single point of contact for escalation of Incidents and Problems
BENEFITSDental, Health, and Vision
#J-18808-Ljbffr