Recooty
Customer Support Representative
Recooty, Los Angeles, California, United States, 90079
One Act is a global startup engaged in software development and AI technology development.One Act built the AI-powered trusted marketplace PieceX for buying and selling vetted and approved software solutions. We enable our sellers to monetize the unique code they develop while empowering our buyers to purchase high-quality source codes, decreasing their development time and engineering costs by more than 80%!We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services based in the USA.Job Description:
The key responsibilities include:Respond to customer queries in a timely and accurate way, via phone, email, or chat.Recommend solutions and guide users through features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share it with our Product, Sales, and Marketing teams.Support the sales team in developing sales strategies, generating leads, and assisting with each step of the sales process to sell PieceX products.Requirements and Skills:
Experience as a Customer Support Specialist or similar CS role.Familiarity with the software/tech industry is a plus.
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The key responsibilities include:Respond to customer queries in a timely and accurate way, via phone, email, or chat.Recommend solutions and guide users through features and functionalities.Follow up with customers to ensure their technical issues are resolved.Gather customer feedback and share it with our Product, Sales, and Marketing teams.Support the sales team in developing sales strategies, generating leads, and assisting with each step of the sales process to sell PieceX products.Requirements and Skills:
Experience as a Customer Support Specialist or similar CS role.Familiarity with the software/tech industry is a plus.
#J-18808-Ljbffr