Live Nation
Box Office Supervisor
Live Nation, San Francisco, California, United States, 94199
Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit
www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOSupervision of the DepartmentOrganize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)Assist and support box office staff in any of their job functions, as neededEnsure positive and creative team environment within the departmentFacilitate open communication with the Box Office Manager, staff and all other venue departmentsExhibit proper inter-departmental communications and organizationEnsure complete and satisfactory on-going staff trainingAssist manager with staff evaluations (training, 90-day, annual)Provide a positive team environment within the departmentAssist in ensuring appropriate staffing levels.Help set staff development and performance goals & monitor progressRecruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelinesPromote and provide superior customer service in all guest interactionsParticipate in all on-site venue meetings as neededII. Financial / Cash HandlingEnsure that venue staff follows Clubs & Theaters cash handling policies & proceduresBalance and reconciliation of all seller cash drawersAssist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.Assist Manager on housing, distributing and depositing venue cash on a weekly basis.Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.Assist Manager in scheduling all employee’s payroll prior to deadlinesConduct band settlement on shows with split point deals, or when deemed necessary by talent departmentComplete and distribute accurate daily ticket counts for agents and artistsIII. Other ResponsibilitiesCreate, modify and maintain inventory for all ticketed events in a secure ticketing environmentFollow standards and processes for ticket types, ancillary events and qualifiersMonitor and maintain functionality of all ticketing computers, software and hardwareSecondary representative in all venue interactions with TicketmasterEnsure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general publicModify, maintain and update all customer database filesDevelop and maintain call center phone system, and keep current all phone menus and calendars of eventsInteract with artist, record label, management and band tour accountant. Provide reports as necessary.Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they ariseWork with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.Ensure that venue is compliant with ADA ticket lawsWHAT THIS PERSON WILL BRINGRequired:Experience in Box Office / Ticketing ManagementFlexible Schedule (days/nights, weekends, and holidays)Experience in Cash HandlingLeadership, Management and Customer ServiceTolerance of all cultures, music and art formsHigh School DiplomaPreferred:Experience in a live environment operationExperience handling counterfeit cashExperience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)Experience in Prioritizing, Time Management & MultitaskingExperience in open communication & email etiquettePhysical Demands/Working Environment:Working environment is fast-paced and often loud and stressfulBENEFITS & PERKS -
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF:
Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH:
401(k) program with company match, Stock Program ReimbursementFAMILY:
New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS:
Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
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www.livenationentertainment.com .Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!WHAT THIS ROLE WILL DOSupervision of the DepartmentOrganize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)Assist and support box office staff in any of their job functions, as neededEnsure positive and creative team environment within the departmentFacilitate open communication with the Box Office Manager, staff and all other venue departmentsExhibit proper inter-departmental communications and organizationEnsure complete and satisfactory on-going staff trainingAssist manager with staff evaluations (training, 90-day, annual)Provide a positive team environment within the departmentAssist in ensuring appropriate staffing levels.Help set staff development and performance goals & monitor progressRecruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelinesPromote and provide superior customer service in all guest interactionsParticipate in all on-site venue meetings as neededII. Financial / Cash HandlingEnsure that venue staff follows Clubs & Theaters cash handling policies & proceduresBalance and reconciliation of all seller cash drawersAssist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.Assist Manager on housing, distributing and depositing venue cash on a weekly basis.Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.Assist Manager in scheduling all employee’s payroll prior to deadlinesConduct band settlement on shows with split point deals, or when deemed necessary by talent departmentComplete and distribute accurate daily ticket counts for agents and artistsIII. Other ResponsibilitiesCreate, modify and maintain inventory for all ticketed events in a secure ticketing environmentFollow standards and processes for ticket types, ancillary events and qualifiersMonitor and maintain functionality of all ticketing computers, software and hardwareSecondary representative in all venue interactions with TicketmasterEnsure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general publicModify, maintain and update all customer database filesDevelop and maintain call center phone system, and keep current all phone menus and calendars of eventsInteract with artist, record label, management and band tour accountant. Provide reports as necessary.Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they ariseWork with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.Ensure that venue is compliant with ADA ticket lawsWHAT THIS PERSON WILL BRINGRequired:Experience in Box Office / Ticketing ManagementFlexible Schedule (days/nights, weekends, and holidays)Experience in Cash HandlingLeadership, Management and Customer ServiceTolerance of all cultures, music and art formsHigh School DiplomaPreferred:Experience in a live environment operationExperience handling counterfeit cashExperience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)Experience in Prioritizing, Time Management & MultitaskingExperience in open communication & email etiquettePhysical Demands/Working Environment:Working environment is fast-paced and often loud and stressfulBENEFITS & PERKS -
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:HEALTH:
Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)YOURSELF:
Paid time off policy including holidays, sick time and day off for your birthday, free concert ticketsWEALTH:
401(k) program with company match, Stock Program ReimbursementFAMILY:
New parent programs & support including caregiver leave and baby bonus, infertility supportCAREER:
Tuition reimbursement, student loan repayment internal growth and development programs & trainingsOTHERS:
Volunteer time off, crowdfunding networkEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
#J-18808-Ljbffr