All Clean Services, LLC
VP of Operations
All Clean Services, LLC, Ponte Vedra Beach, Florida, United States, 32082
Vice President of Operations - Medical
Introduction:The Vice President Of Operations Is a Full-time Salaried Position That Carries Exempt Status In The Department Of Operations. The Vice President Of Operations Reports Directly To The Senior Vice President Of Operations. He Or She Has Key Relationships With The Following:CustomersSubcontractors, Independent Contractors, & W-2 Employees (“Cleaners”)Office ManagerHuman ResourcesPortfolio ManagerSenior Vice President of OperationsJob Summary:
The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.Responsibilities:
Cleaners
Actively identify and recruit Cleaners to service new and existing customer locations according to All Clean policy and proceduresConduct productivity reports to evaluate Cleaner performanceProvide leadership to management and housekeeping team for all EVS operationsResponsible for productivity and staffing that is appropriate to the account goalsOverseeing EVS subcontractors and supervisorsManage and oversee periodic inspections at 15 affiliate sites and 10 Loyola campus buildings. Work with supervisors to maintain cleaning specifications and target areas being neglected or need special attentionPayroll
Manage payroll for all Cleaners. Submit payroll by the appointed deadline to the Vice President of OperationsResponsible for approval of bi-weekly payroll hours of non-exempt staffLogistics
Manage and oversee the periodic work order schedules for the Loyola main campus and 15 affiliate sites which includes scheduling, follow up, and inspections. (carpet cleaning, stripping and waxing, curtain cleaning, windows, buffing, etc.)Participate in hospital committee meetings (ICRA, PDC, SAFETY, etc.)Work Force
Ensuring that Portfolio Managers or Supervisors recruit and maintain a competent work forceOverseeing in conjunction with HR, the hiring, training, supervising, evaluating and disciplining associates at the accounts within Company guidelinesReviewing operations and plan schedules with Portfolio Manager and Supervisors to improve performanceMaintaining a continuing program of training and evaluation of Portfolio Manager and Supervisors to provide recognition and identify personnel qualified for promotionCustomer Relations
Responsible for Trinity/Loyola contracted service and main contact with Trinity Regional VP EVS and Loyola VP Support ServiceProvide information for Weekly updates to TRINITY/LOYOLA on building cleaning projects at the Loyola campus and off-site clinicsMeetings with tenants and customers regarding cleaning concerns and issues at it relates to ongoing problems or special projects taking placeMaintain customer relations with Trinity and Loyola department heads and managers plus Executive levels of LoyolaMaintain and support client satisfaction at a level that ensures account retention and expansionAdminister required client/customer surveys (and other feedback instruments) and respond in a timely and effective mannerAct as the liaison between customers and internal teams ensuring clients’ requirements are metIdentify customer issues and deliver solutions within 24 hoursDraft proposals for new customers, amendments for existing customers, and all project workEnsure the highest level of customer service to all accountsReview and analyze financial statements, weekly operating reports and other financial resultsDevelop maintenance plans for buildings to generate additional revenueIVR Compliance
Review daily the IVR Time and Attendance report to ensure accuracy for billing and payrollDocument all communications with clients through the CRM contact database. All entries should be put in within a 24-hour periodAdministrative Responsibilities
Document all communication by emailMaintain expense budgets as established by the Vice President of Operations. Maintenance of budgeted goals will be monitored quarterlyGenerate supporting documentation to rebill customer for additional services not included in contract, and paying Subcontractor for any additional services Work Order jobs outside the Periodic Schedule within the Loyola AgreementResponsible for review and approval of invoices, rebilling of customer for services not included in contract and pay subcontractors for any work performedPreparing administrative reports analyzing turnover, labor and supply and customer complaintsOther
Stay up-to-date with internal and external developments, and suggest new ways to increase salesFocus on delivering quality cleaning at a low cost to the companyPerform other duties as assigned by the Vice President of OperationsMinimum Requirements
High School Diploma or equivalent training required; college degree preferredStrong communication skillsExcellent analytical and organizational skillsHigh standards of integrity and motivationPositive and professional team memberExperience in customer serviceProblem solving and conflict management skillsDesired Qualifications
Hands on experience with Microsoft Word and ExcelThe ability to work with autonomyThe ability to work in a fast-paced environmentAdditional Minimum Requirements
College degree in Sales, Business Administration or relevant field is preferredFive to ten years of experience in service-industry operations managementStrong communication skillsExcellent analytical and organizational skillsHigh standards of integrity and motivationPositive and professional team memberExperience in sales and customer serviceProblem solving and conflict management skillsExpertise in building long-term relationshipsAvailability to travel as neededDesired Qualifications
Advanced college degree in Sales, Business Administration or relevant field is preferredHands on experience with QuickBooks software and MS ExcelPrevious experience managing local/national accountsExperience in meeting clients’ requirementsBilingual (English/Spanish)Compensation
Salary and Bonus commensurate with experienceCompetitive Benefits Package including:HealthcareDental401KPTO program
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Introduction:The Vice President Of Operations Is a Full-time Salaried Position That Carries Exempt Status In The Department Of Operations. The Vice President Of Operations Reports Directly To The Senior Vice President Of Operations. He Or She Has Key Relationships With The Following:CustomersSubcontractors, Independent Contractors, & W-2 Employees (“Cleaners”)Office ManagerHuman ResourcesPortfolio ManagerSenior Vice President of OperationsJob Summary:
The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.Responsibilities:
Cleaners
Actively identify and recruit Cleaners to service new and existing customer locations according to All Clean policy and proceduresConduct productivity reports to evaluate Cleaner performanceProvide leadership to management and housekeeping team for all EVS operationsResponsible for productivity and staffing that is appropriate to the account goalsOverseeing EVS subcontractors and supervisorsManage and oversee periodic inspections at 15 affiliate sites and 10 Loyola campus buildings. Work with supervisors to maintain cleaning specifications and target areas being neglected or need special attentionPayroll
Manage payroll for all Cleaners. Submit payroll by the appointed deadline to the Vice President of OperationsResponsible for approval of bi-weekly payroll hours of non-exempt staffLogistics
Manage and oversee the periodic work order schedules for the Loyola main campus and 15 affiliate sites which includes scheduling, follow up, and inspections. (carpet cleaning, stripping and waxing, curtain cleaning, windows, buffing, etc.)Participate in hospital committee meetings (ICRA, PDC, SAFETY, etc.)Work Force
Ensuring that Portfolio Managers or Supervisors recruit and maintain a competent work forceOverseeing in conjunction with HR, the hiring, training, supervising, evaluating and disciplining associates at the accounts within Company guidelinesReviewing operations and plan schedules with Portfolio Manager and Supervisors to improve performanceMaintaining a continuing program of training and evaluation of Portfolio Manager and Supervisors to provide recognition and identify personnel qualified for promotionCustomer Relations
Responsible for Trinity/Loyola contracted service and main contact with Trinity Regional VP EVS and Loyola VP Support ServiceProvide information for Weekly updates to TRINITY/LOYOLA on building cleaning projects at the Loyola campus and off-site clinicsMeetings with tenants and customers regarding cleaning concerns and issues at it relates to ongoing problems or special projects taking placeMaintain customer relations with Trinity and Loyola department heads and managers plus Executive levels of LoyolaMaintain and support client satisfaction at a level that ensures account retention and expansionAdminister required client/customer surveys (and other feedback instruments) and respond in a timely and effective mannerAct as the liaison between customers and internal teams ensuring clients’ requirements are metIdentify customer issues and deliver solutions within 24 hoursDraft proposals for new customers, amendments for existing customers, and all project workEnsure the highest level of customer service to all accountsReview and analyze financial statements, weekly operating reports and other financial resultsDevelop maintenance plans for buildings to generate additional revenueIVR Compliance
Review daily the IVR Time and Attendance report to ensure accuracy for billing and payrollDocument all communications with clients through the CRM contact database. All entries should be put in within a 24-hour periodAdministrative Responsibilities
Document all communication by emailMaintain expense budgets as established by the Vice President of Operations. Maintenance of budgeted goals will be monitored quarterlyGenerate supporting documentation to rebill customer for additional services not included in contract, and paying Subcontractor for any additional services Work Order jobs outside the Periodic Schedule within the Loyola AgreementResponsible for review and approval of invoices, rebilling of customer for services not included in contract and pay subcontractors for any work performedPreparing administrative reports analyzing turnover, labor and supply and customer complaintsOther
Stay up-to-date with internal and external developments, and suggest new ways to increase salesFocus on delivering quality cleaning at a low cost to the companyPerform other duties as assigned by the Vice President of OperationsMinimum Requirements
High School Diploma or equivalent training required; college degree preferredStrong communication skillsExcellent analytical and organizational skillsHigh standards of integrity and motivationPositive and professional team memberExperience in customer serviceProblem solving and conflict management skillsDesired Qualifications
Hands on experience with Microsoft Word and ExcelThe ability to work with autonomyThe ability to work in a fast-paced environmentAdditional Minimum Requirements
College degree in Sales, Business Administration or relevant field is preferredFive to ten years of experience in service-industry operations managementStrong communication skillsExcellent analytical and organizational skillsHigh standards of integrity and motivationPositive and professional team memberExperience in sales and customer serviceProblem solving and conflict management skillsExpertise in building long-term relationshipsAvailability to travel as neededDesired Qualifications
Advanced college degree in Sales, Business Administration or relevant field is preferredHands on experience with QuickBooks software and MS ExcelPrevious experience managing local/national accountsExperience in meeting clients’ requirementsBilingual (English/Spanish)Compensation
Salary and Bonus commensurate with experienceCompetitive Benefits Package including:HealthcareDental401KPTO program
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