Penn Foster
Regional Manager
Penn Foster, Norwich, Connecticut, us, 06360
The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.Think you are a great fit? Learn more about this role here:Job Description
The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education.Essential Functions/Responsibilities:Manages the Center’s Operations (20%):
Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.Facilitates the flow of information and maximizes effective communication throughout the program.Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
Manages direct reports (5%):
This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.Performs Financial Management (10%):
Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.Stays current with reimbursement changes, providing physician and staff updates and education as needed.Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.Tracks and reports all ancillary revenues generated by the program.Manages costs through appropriate utilization and management of labor and supply.Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Manages Community Education/Marketing functions (40%):
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans.Works collaboratively to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program.Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
Manages Quality/Performance Improvement functions (10%):
Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP).Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.Monitors patient, referring physician and customer satisfaction.Ensures that Patient Safety Guidelines are followed.
Manages Relationships (15%):
Maintains excellent relationship with hospital client and continuously seeks to understand needs.Builds and develops effective working relationships with panel physicians, clinical and support staff.Meets regularly with leadership including hospital and area management.Performs other duties as required.
Required Education, Experience and Credentials:
Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experienceOR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experienceOR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experienceManagement experience preferredRequired Knowledge, Skills and Abilities:
Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizationsProficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)Strong interpersonal, verbal and written communication skillsStrong analytical and quantitative skillsStrong customer service and follow-up skillsStrong organization, time management skills and ability to multi-task in a fast-paced environmentLeadership and teaching skillsStrong relationship building and influential skillsStrong team building and motivational skillsAbility to work with Healogics and hospital management.Budget and strategic planning skillsAbility to travel overnightSalary for this position generally ranges between $76100 - $95000 / year. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
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The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education.Essential Functions/Responsibilities:Manages the Center’s Operations (20%):
Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services.Facilitates the flow of information and maximizes effective communication throughout the program.Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.
Manages direct reports (5%):
This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews.Performs Financial Management (10%):
Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.Stays current with reimbursement changes, providing physician and staff updates and education as needed.Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.Tracks and reports all ancillary revenues generated by the program.Manages costs through appropriate utilization and management of labor and supply.Works with Healogics support team to complete financial reviews and presents results to hospital leadership.
Manages Community Education/Marketing functions (40%):
Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans.Works collaboratively to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program.Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.
Manages Quality/Performance Improvement functions (10%):
Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP).Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.Monitors patient, referring physician and customer satisfaction.Ensures that Patient Safety Guidelines are followed.
Manages Relationships (15%):
Maintains excellent relationship with hospital client and continuously seeks to understand needs.Builds and develops effective working relationships with panel physicians, clinical and support staff.Meets regularly with leadership including hospital and area management.Performs other duties as required.
Required Education, Experience and Credentials:
Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experienceOR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experienceOR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experienceManagement experience preferredRequired Knowledge, Skills and Abilities:
Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizationsProficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)Strong interpersonal, verbal and written communication skillsStrong analytical and quantitative skillsStrong customer service and follow-up skillsStrong organization, time management skills and ability to multi-task in a fast-paced environmentLeadership and teaching skillsStrong relationship building and influential skillsStrong team building and motivational skillsAbility to work with Healogics and hospital management.Budget and strategic planning skillsAbility to travel overnightSalary for this position generally ranges between $76100 - $95000 / year. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.
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