Thrive Global
Director, Sales and Customer Success Enablement
Thrive Global, San Francisco, California, United States, 94199
Director, Sales and Customer Success EnablementQualifications
Bachelor’s degree5+ years experience in a high-performance sales organization in sales, enablement, or learning and developmentA strong understanding of the sales and customer success environments, including sales and customer success content, tools and trainingExperience with content management and learning management systemsAble to build internal relationships with sales, customer success and marketingExcellent communication skillsFast learner who is driven by new challenges and experiencesStrong presentation skills, with the ability to present topics clearly and succinctlyAdaptable with ability to react quickly to changing direction without sacrificing qualityAbility to work successfully in a high-energy, fast paced, rapidly changing environmentResponsibilities
As the Director of GTM Enablement, you’ll play a critical role in onboarding, ramping and developing the go-to-market teamsYou are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functionsWork with sales and customer success leadership to develop, execute, optimize and assess enablement programsDetermine sales and customer success enablement priorities with sales and customer success stakeholdersCommunicate enablement strategy and KPIs to stakeholdersBuild a trusted relationship with sales reps and customer success managersServe as a liaison between sales, customer success, marketing and product teamsProvide effective onboarding and training programs for sales reps and customer success managersLead the planning and executing of sales training events including sales kickoffCoordinate educational content for ongoing trainingFacilitate content creation and use with sales, customer success and marketing teamsGather and relay feedback to continuously iterate on the enablement strategyUse performance data to identify knowledge or skill gaps across the sales and customer success teamsLead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members
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Bachelor’s degree5+ years experience in a high-performance sales organization in sales, enablement, or learning and developmentA strong understanding of the sales and customer success environments, including sales and customer success content, tools and trainingExperience with content management and learning management systemsAble to build internal relationships with sales, customer success and marketingExcellent communication skillsFast learner who is driven by new challenges and experiencesStrong presentation skills, with the ability to present topics clearly and succinctlyAdaptable with ability to react quickly to changing direction without sacrificing qualityAbility to work successfully in a high-energy, fast paced, rapidly changing environmentResponsibilities
As the Director of GTM Enablement, you’ll play a critical role in onboarding, ramping and developing the go-to-market teamsYou are a key link between sales, customer success, marketing and product ensuring consistent use of materials, messaging and support across these key functionsWork with sales and customer success leadership to develop, execute, optimize and assess enablement programsDetermine sales and customer success enablement priorities with sales and customer success stakeholdersCommunicate enablement strategy and KPIs to stakeholdersBuild a trusted relationship with sales reps and customer success managersServe as a liaison between sales, customer success, marketing and product teamsProvide effective onboarding and training programs for sales reps and customer success managersLead the planning and executing of sales training events including sales kickoffCoordinate educational content for ongoing trainingFacilitate content creation and use with sales, customer success and marketing teamsGather and relay feedback to continuously iterate on the enablement strategyUse performance data to identify knowledge or skill gaps across the sales and customer success teamsLead a professional, high-performing team by providing ongoing mentoring, coaching, and feedback to support optimal performance and development of team members
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