Freshworks
Vice President-Product Management - AI
Freshworks, San Mateo, California, United States, 94409
Company Description
About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
As a Product Leader at Freshworks, you will directly lead a talented product management team and influence other cross-functional teams to develop new product capabilities and experiences that will be used by teams world-wide to delight employees. We're looking for a strategic thinker who has a strong product and technical acumen to lead our AI Product Development team and shape our products and business in the coming years via the cutting-edge advancements in AI. This includes gathering and prioritizing requirements for the product, defining the vision for embedded AI across our suite of products, delivering value and impact to our customers and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the company’s financial and customer satisfaction goals are met. The Head of AI will work closely with our Chief Product Officer and Founder/CEO to bring their vision to life. As a product leader at Freshworks, you thrive equally when leading teams, or directly leading work yourself.Skills Required:
Product & Business Growth:
Well established AI product leader with solid vision of the futureEstablish the AI feature/function strategy and the key business goals across our productsDefine the key market segments, pricing strategy, revenue projections, product roadmap and technical priorities, new product introduction, enterprise risk management and deprecation of productsInfluence stakeholders for cross organization alignment and collaboration for key product strategiesEvangelization:
Manage key stakeholders at the corporate leadership level and build support for the product strategy and roadmapRepresent the organization and share business and product updates with global analysts and top customers and at industry eventsProduct Strategy:
Align and motivate the team to achieve product and business goalsAllocate budget and resources to achieve business resultsProduct Delivery:
Work across product teams to establish processes that improve discovery, decision making, and shared accountabilityReview and bring about practices that help teams perform better, deliver with improved product velocity and quality and acquire, retain and maintain happy customersKey responsibilities:
Drive long-term strategy and vision for embedding AI across our products, leveraging broad customer research, customer experience and new technologies to deliver features to our customers.Identify AI projects of high business impact including both product-related projects, and research projects with focus on Innovation. Collaborate with the product leadership.Prepare an annual roadmap for AI implementation.Define the AI implementation process. Ensure project implementation governance on an ongoing basis.Build the roadmap for development, testing, deployment of AI models.Build the strategy for ethical AI and its implementation across different AI projects. Get involved with the interaction related to ethical AI with stakeholders including customers/partners AI governance team, auditors, regulators on an ongoing basis.Innovate and demonstrate Thought Leadership by thinking big and driving new product ideasDrive requirements definition, customer experience design, product roadmap and prioritizationDefine and own the business metrics and OKRs for embedded AI including Product led growth, customer satisfaction and new business and expansion growthAbility to translate complex processes into technical requirements while also managing delivery and operationsWork with the customers to prioritize problems or themes to reach the outcomesWork with both UX and Development to understand design or technology implications in solution ideasBuild, grow and mentor a world-class team of Product managersEffectively communicate and execute the product roadmap that delivers against the vision and communicate product launches and timelines to key internal and customer stakeholders
Qualifications
15+ years of leadership experience with focus on engineering and delivery and at least 7+ years in advanced analytics, research, modeling/data science or relevant experience5+ years of experience of working in the AI domainExperience communicating with technical and non-technical stakeholders at all levels across the businessBachelor's degree in computer science, engineering or a related disciplineProven record of building, managing and sustaining product organizationsHaving a Masters in Business Administration is an added advantageMust have the ability to influence people at the business unit levelMust have the ability to understand the technical and non-technical aspects of product developmentExperience developing technology solutions in a fast-paced environmentExcellent problem-solving skillsExcellent verbal and written communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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About FreshworksFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
As a Product Leader at Freshworks, you will directly lead a talented product management team and influence other cross-functional teams to develop new product capabilities and experiences that will be used by teams world-wide to delight employees. We're looking for a strategic thinker who has a strong product and technical acumen to lead our AI Product Development team and shape our products and business in the coming years via the cutting-edge advancements in AI. This includes gathering and prioritizing requirements for the product, defining the vision for embedded AI across our suite of products, delivering value and impact to our customers and collaborating with other leaders from the product design, engineering, marketing, and sales teams to ensure that the company’s financial and customer satisfaction goals are met. The Head of AI will work closely with our Chief Product Officer and Founder/CEO to bring their vision to life. As a product leader at Freshworks, you thrive equally when leading teams, or directly leading work yourself.Skills Required:
Product & Business Growth:
Well established AI product leader with solid vision of the futureEstablish the AI feature/function strategy and the key business goals across our productsDefine the key market segments, pricing strategy, revenue projections, product roadmap and technical priorities, new product introduction, enterprise risk management and deprecation of productsInfluence stakeholders for cross organization alignment and collaboration for key product strategiesEvangelization:
Manage key stakeholders at the corporate leadership level and build support for the product strategy and roadmapRepresent the organization and share business and product updates with global analysts and top customers and at industry eventsProduct Strategy:
Align and motivate the team to achieve product and business goalsAllocate budget and resources to achieve business resultsProduct Delivery:
Work across product teams to establish processes that improve discovery, decision making, and shared accountabilityReview and bring about practices that help teams perform better, deliver with improved product velocity and quality and acquire, retain and maintain happy customersKey responsibilities:
Drive long-term strategy and vision for embedding AI across our products, leveraging broad customer research, customer experience and new technologies to deliver features to our customers.Identify AI projects of high business impact including both product-related projects, and research projects with focus on Innovation. Collaborate with the product leadership.Prepare an annual roadmap for AI implementation.Define the AI implementation process. Ensure project implementation governance on an ongoing basis.Build the roadmap for development, testing, deployment of AI models.Build the strategy for ethical AI and its implementation across different AI projects. Get involved with the interaction related to ethical AI with stakeholders including customers/partners AI governance team, auditors, regulators on an ongoing basis.Innovate and demonstrate Thought Leadership by thinking big and driving new product ideasDrive requirements definition, customer experience design, product roadmap and prioritizationDefine and own the business metrics and OKRs for embedded AI including Product led growth, customer satisfaction and new business and expansion growthAbility to translate complex processes into technical requirements while also managing delivery and operationsWork with the customers to prioritize problems or themes to reach the outcomesWork with both UX and Development to understand design or technology implications in solution ideasBuild, grow and mentor a world-class team of Product managersEffectively communicate and execute the product roadmap that delivers against the vision and communicate product launches and timelines to key internal and customer stakeholders
Qualifications
15+ years of leadership experience with focus on engineering and delivery and at least 7+ years in advanced analytics, research, modeling/data science or relevant experience5+ years of experience of working in the AI domainExperience communicating with technical and non-technical stakeholders at all levels across the businessBachelor's degree in computer science, engineering or a related disciplineProven record of building, managing and sustaining product organizationsHaving a Masters in Business Administration is an added advantageMust have the ability to influence people at the business unit levelMust have the ability to understand the technical and non-technical aspects of product developmentExperience developing technology solutions in a fast-paced environmentExcellent problem-solving skillsExcellent verbal and written communication skills
Additional Information
All your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
#J-18808-Ljbffr