Clari
Senior Customer Success Manager - Remote
Clari, Boston, Massachusetts, us, 02298
Senior Customer Success Manager - RemoteQualifications
5+ years experience in B2B SaaS Customer Success rolesVerifiable track record of customer retention and growth by driving adoption, engagement, and experienceAptitude for learning software and staying current on industry best practicesAbility to explain complex data relationships and technical issues in non-technical termsComfortable learning in a dynamic, fast-paced environmentConsistent diplomacy and poise while working through customer issues and escalationsUnrivaled sense of ownership, dedication, and passion for helping customers realize maximum valueResponsibilities
Act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journeyAdvise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trendsProactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycleBuild strong customer relationships by maintaining high levels of adoption and engagementReview and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teamsCoordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountabilityConduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)Help resolve customer issues, requiring technical knowledge of the Clari platformRepresent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requestsInform the future of the Clari platform through product feedback requests and proposals, both internally and customer-drivenDrive customer advocacy in the form of references, referrals, and case studiesContribute towards a strong, collaborative team environmentManage multiple priorities while maintaining strict attention to detailsBenefits
Remote-first with opportunities to work and celebrate in personMedical, dental, vision, short & long-term disability, Life insurance, and EAPMental health support provided by Modern HealthPre-IPO stock optionsWell being and professional development fundsRetirement 401(k) plan100% paid parental leave, plus fertility and family planning support provided by MavenDiscretionary paid time off, monthly ‘take a break’ days, and Focus FridaysFocus on culture: Charitable giving match, plus in-person and virtual events
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5+ years experience in B2B SaaS Customer Success rolesVerifiable track record of customer retention and growth by driving adoption, engagement, and experienceAptitude for learning software and staying current on industry best practicesAbility to explain complex data relationships and technical issues in non-technical termsComfortable learning in a dynamic, fast-paced environmentConsistent diplomacy and poise while working through customer issues and escalationsUnrivaled sense of ownership, dedication, and passion for helping customers realize maximum valueResponsibilities
Act as the trusted, strategic advisor to our Clari clients and help drive adoption, engagement, and experience throughout the customer journeyAdvise customers on best practices for transforming their revenue operations leveraging the Clari platform while staying up to date on industry trendsProactively manage the success of Clari customers in your portfolio to deliver consistent value throughout the customer lifecycleBuild strong customer relationships by maintaining high levels of adoption and engagementReview and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the Account Management teamsCoordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountabilityConduct quarterly account performance planning and reviews in partnership with the Account Management team (e.g., Executive Business Reviews)Resolve customer issues either alone or in collaboration with other Clari teams (Support, Customer Success Operations, & Product)Help resolve customer issues, requiring technical knowledge of the Clari platformRepresent Clari customer needs when articulating business requirements or scoping Services efforts for configuration requestsInform the future of the Clari platform through product feedback requests and proposals, both internally and customer-drivenDrive customer advocacy in the form of references, referrals, and case studiesContribute towards a strong, collaborative team environmentManage multiple priorities while maintaining strict attention to detailsBenefits
Remote-first with opportunities to work and celebrate in personMedical, dental, vision, short & long-term disability, Life insurance, and EAPMental health support provided by Modern HealthPre-IPO stock optionsWell being and professional development fundsRetirement 401(k) plan100% paid parental leave, plus fertility and family planning support provided by MavenDiscretionary paid time off, monthly ‘take a break’ days, and Focus FridaysFocus on culture: Charitable giving match, plus in-person and virtual events
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