Veryfi, Inc.
Customer Success Manager
Veryfi, Inc., San Mateo, California, United States, 94409
[Full Time] Customer Success Manager at Veryfi, Inc. (United States)Customer Success Manager
Veryfi, Inc. United StatesDate Posted: 31 Oct, 2022Work Location: San Mateo, CA, United StatesSalary Offered: $110000 — $140000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: NoStock Options: NoVacancies: 1 availableJob Overview
Are you obsessive about driving value for your customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Customer Success team. The ideal candidate will have proven experience at:Building deep and lasting relationships at all levels within a client organizationFostering volume growth and expanded usage over timeMinimizing churnCoordinating resources to resolve technical support issuesCapturing and communicating product feedbackResponsibilitiesMust be on-site (San Mateo) office Tues, Weds, and ThursPromote customer satisfaction, growth, and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using the Veryfi solutionsEducate prospects and customers on the use and benefits of Veryfi solutionsProvide customers with information and assistance regarding product updates and new featuresEnsure health of customer portfolio by regularly monitoring platform usage and key customer health indicatorsMaintain detailed account data in the CRM systemLead customer kickoff & training sessions as part of onboarding and ongoing product adoptionAct as a communications liaison between our Customers and Veryfi’s Technical Support, Development, and LeadershipCreate, maintain, and improve tutorials and other communication infrastructureQualifications5+ years in a Customer Facing role in a SaaS B2B companyAccountability and personal organization are essentialEffective communication skills via email, phone, and online meetingsExperience promoting business value and brand image through customer experienceExceptional ability to communicate and foster positive relationships with both customer-facing teams and internal teamsWorking knowledge of SaaS platforms and Application Programming InterfacesExperience building and optimizing Customer Success processes is a plusExperience with HubSpot, JIRA, and Confluence is a plusBachelor's Degree requiredBenefitsCash compensation and equity packageHealth insuranceProfessional development or continuing educationFree gym / health membershipCompany-wide retreatsAbout Veryfi, Inc.
Company Size:
11 - 50 PeopleYear Founded:
2017Country:
United StatesCompany Status:
Actively Hiring
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Veryfi, Inc. United StatesDate Posted: 31 Oct, 2022Work Location: San Mateo, CA, United StatesSalary Offered: $110000 — $140000 yearlyJob Type: Full TimeExperience Required: 6+ yearsRemote Work: NoStock Options: NoVacancies: 1 availableJob Overview
Are you obsessive about driving value for your customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Customer Success team. The ideal candidate will have proven experience at:Building deep and lasting relationships at all levels within a client organizationFostering volume growth and expanded usage over timeMinimizing churnCoordinating resources to resolve technical support issuesCapturing and communicating product feedbackResponsibilitiesMust be on-site (San Mateo) office Tues, Weds, and ThursPromote customer satisfaction, growth, and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using the Veryfi solutionsEducate prospects and customers on the use and benefits of Veryfi solutionsProvide customers with information and assistance regarding product updates and new featuresEnsure health of customer portfolio by regularly monitoring platform usage and key customer health indicatorsMaintain detailed account data in the CRM systemLead customer kickoff & training sessions as part of onboarding and ongoing product adoptionAct as a communications liaison between our Customers and Veryfi’s Technical Support, Development, and LeadershipCreate, maintain, and improve tutorials and other communication infrastructureQualifications5+ years in a Customer Facing role in a SaaS B2B companyAccountability and personal organization are essentialEffective communication skills via email, phone, and online meetingsExperience promoting business value and brand image through customer experienceExceptional ability to communicate and foster positive relationships with both customer-facing teams and internal teamsWorking knowledge of SaaS platforms and Application Programming InterfacesExperience building and optimizing Customer Success processes is a plusExperience with HubSpot, JIRA, and Confluence is a plusBachelor's Degree requiredBenefitsCash compensation and equity packageHealth insuranceProfessional development or continuing educationFree gym / health membershipCompany-wide retreatsAbout Veryfi, Inc.
Company Size:
11 - 50 PeopleYear Founded:
2017Country:
United StatesCompany Status:
Actively Hiring
#J-18808-Ljbffr