Replo
Customer Support Representative
Replo, San Francisco, California, United States, 94199
[Full Time] Customer Support Representative at Replo (United States)Customer Support Representative
Replo United StatesDate Posted: 21 Dec, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 1+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableAbout Replo
The web is a very exciting place today, but building great user experiences (especially for online commerce) is still slow, complicated, and often expensive. Marketing, design, and engineering teams all have to collaborate together to create content, but leaky abstractions and 10+ year old tech on platforms like Shopify create huge headaches for teams.Your Responsibilities
This is a support role. We work with many of the top Shopify brands including Hexclad, Jambys, Nathan James and we need you to be able to:Respond to live chat supportRespond to questions in our Slack CommunityRespond to questions over emailOften times, these are issues with the way our app works or their page is set up in our editor, and you will need a background in HTML/CSS to resolve this. We also need you to escalate issues to our engineering team, respond promptly, and help people learn the app.Looking for Someone Who
Has a background in HTML + CSS. This is a technically demanding role where you may need to help users understand our product.Has some background on Shopify. All of our customers use Shopify and Replo is built on Shopify. You must know how Shopify works (products, themes, etc).Has great people skills: genuine, curious, engaging, and empathetic.Is proficient in English.Can work from 9am - 5pm PST +/- 4 hours. US, Canada, MX, LatAm ideally.Bonus Points If You
Are already familiar with the Replo app.Have experience with Slack and Intercom.Have availability to work outside of 9am - 5pm PST.Know a bit about code and have past experience working with engineers and designers.Have an eye for visual design (or past experience in product design, Figma, etc).About Replo
Company Size: 1 - 5 PeopleYear Founded: 2021Country: United StatesCompany Status: Actively Hiring
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Replo United StatesDate Posted: 21 Dec, 2022Work Location: San Francisco, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: 1+ yearsRemote Work: YesStock Options: NoVacancies: 1 availableAbout Replo
The web is a very exciting place today, but building great user experiences (especially for online commerce) is still slow, complicated, and often expensive. Marketing, design, and engineering teams all have to collaborate together to create content, but leaky abstractions and 10+ year old tech on platforms like Shopify create huge headaches for teams.Your Responsibilities
This is a support role. We work with many of the top Shopify brands including Hexclad, Jambys, Nathan James and we need you to be able to:Respond to live chat supportRespond to questions in our Slack CommunityRespond to questions over emailOften times, these are issues with the way our app works or their page is set up in our editor, and you will need a background in HTML/CSS to resolve this. We also need you to escalate issues to our engineering team, respond promptly, and help people learn the app.Looking for Someone Who
Has a background in HTML + CSS. This is a technically demanding role where you may need to help users understand our product.Has some background on Shopify. All of our customers use Shopify and Replo is built on Shopify. You must know how Shopify works (products, themes, etc).Has great people skills: genuine, curious, engaging, and empathetic.Is proficient in English.Can work from 9am - 5pm PST +/- 4 hours. US, Canada, MX, LatAm ideally.Bonus Points If You
Are already familiar with the Replo app.Have experience with Slack and Intercom.Have availability to work outside of 9am - 5pm PST.Know a bit about code and have past experience working with engineers and designers.Have an eye for visual design (or past experience in product design, Figma, etc).About Replo
Company Size: 1 - 5 PeopleYear Founded: 2021Country: United StatesCompany Status: Actively Hiring
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