Customer Success Manager

Customer Success ManagerNetomi United StatesDate Posted: 30 Nov, 2022Work Location: San Mateo, CA, United StatesSalary Offered: Not SpecifiedJob Type: Full TimeExperience Required: No experience requiredRemote Work: NoStock Options: NoVacancies: 1 availableNetomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality.Job DescriptionWe are on the lookout for smart, hardworking, go-getters who thrive in a fast-paced environment that requires a high degree of personal accountability, initiative, and follow-through. You should have a passion for our product, an eagerness to learn, and a strong commitment to serving our growing customer base.Responsibilities:Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction by bringing value to your customer portfolio.Act as a trusted advisor, thought leader, and subject matter expert to customers. Partner with customers to understand their current and future business goals and challenges and translate that into people, product, and process strategies.Empower customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption.Strategize to secure executive visibility of Netomi’s business results. Communicate the value and expansion of these solutions to their team and executives.Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer.Engage with product & engineering teams to translate customer feedback into product requirements.Hands-on experience with complex product integrations to drive the usage and adoption of our product.Qualifications:More than 5+ years of experience in a technical customer success role within a B2B SaaS environment.Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs.Good sense of curiosity with a genuine desire to learn and think with agility.Stellar written and verbal communication tailored to the persona.Proven track record to build strong relationships with VP and C-Suite Leadership in the customer portfolio.Strong sense of technical knowledge, working knowledge of APIs, managing integrations.Familiarity with Customer relationship management software, Support platforms (Zendesk, Salesforce).Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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