Poll Everywhere
Sr. Client Services Engineer
Poll Everywhere, San Francisco, California, United States, 94199
[Full Time] Sr. Client Services Engineer at Poll Everywhere (United States)Sr. Client Services Engineer
Poll Everywhere United StatesDate Posted: 09 May, 2023Work Location: San Francisco, United StatesSalary Offered: $150000 — $190000 yearlyJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesVacancies: 1 availablePoll Everywhere is looking for a Sr. Client Services Engineer to be the liaison between our Product Engineering and Customer Success teams. In this role, you will work autonomously and in collaboration with these teams to diagnose and resolve technical issues, provide guidance to customers, and collaborate with team members to ensure that our high-value accounts have everything they need to get the most out of Poll Everywhere at their organization.Objectives of the role:Be a dedicated full stack engineer supporting our Customer Success team in order to provide guidance on technical requirements for integration projects.Make sure our managed accounts & their technical teams (IT departments) get the most out of Poll Everywhere by simplifying license seat administration.Actively participate in customer calls and gather technical requirements, propose solutions & work with our larger engineering team to ensure alignment.Document technical solutions you build.Deliver effective solutions to both internal staff and to unblock account expansion.Daily & monthly responsibilities:Implement integrations for our managed accounts, including Single Sign On and Learning Tools Interoperability (LTI).Build relationships with your Customer Success Manager peers to develop features, workflows, and automation.Diagnose and fix issues that prevent our most valuable accounts from getting the most out of Poll Everywhere.Skills you need to be successful in the role:3 – 5 years of experience using a web application framework like Ruby on Rails.3+ years of experience working in a customer-facing role translating technical requirements into implementations.Strong understanding of HTML, CSS, JavaScript, and server-side language.Ability to prioritize requests and deliver solutions in a high-quality and efficient manner.If you don’t meet 100% of the above qualifications or check off all the boxes, you should still
seriously consider applying . An important part of our interview process is understanding why this position and our mission particularly resonated with you.About Poll Everywhere
Founded in 2008, Poll Everywhere supports millions of users worldwide from educational institutions to household companies.
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Poll Everywhere United StatesDate Posted: 09 May, 2023Work Location: San Francisco, United StatesSalary Offered: $150000 — $190000 yearlyJob Type: Full TimeExperience Required: 3+ yearsRemote Work: YesVacancies: 1 availablePoll Everywhere is looking for a Sr. Client Services Engineer to be the liaison between our Product Engineering and Customer Success teams. In this role, you will work autonomously and in collaboration with these teams to diagnose and resolve technical issues, provide guidance to customers, and collaborate with team members to ensure that our high-value accounts have everything they need to get the most out of Poll Everywhere at their organization.Objectives of the role:Be a dedicated full stack engineer supporting our Customer Success team in order to provide guidance on technical requirements for integration projects.Make sure our managed accounts & their technical teams (IT departments) get the most out of Poll Everywhere by simplifying license seat administration.Actively participate in customer calls and gather technical requirements, propose solutions & work with our larger engineering team to ensure alignment.Document technical solutions you build.Deliver effective solutions to both internal staff and to unblock account expansion.Daily & monthly responsibilities:Implement integrations for our managed accounts, including Single Sign On and Learning Tools Interoperability (LTI).Build relationships with your Customer Success Manager peers to develop features, workflows, and automation.Diagnose and fix issues that prevent our most valuable accounts from getting the most out of Poll Everywhere.Skills you need to be successful in the role:3 – 5 years of experience using a web application framework like Ruby on Rails.3+ years of experience working in a customer-facing role translating technical requirements into implementations.Strong understanding of HTML, CSS, JavaScript, and server-side language.Ability to prioritize requests and deliver solutions in a high-quality and efficient manner.If you don’t meet 100% of the above qualifications or check off all the boxes, you should still
seriously consider applying . An important part of our interview process is understanding why this position and our mission particularly resonated with you.About Poll Everywhere
Founded in 2008, Poll Everywhere supports millions of users worldwide from educational institutions to household companies.
#J-18808-Ljbffr