Global Account Director - West Coast

At Crescent Hotels & Resorts, we are a team of hospitality professionals who are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.We are looking for our next great team member to join us on our amazing team. We are committed to providing you with:Remote, work from homeHighly competitive wagesAn exceptional benefit plan for eligible associates & your family members401K matching programFlexible scheduling to allow you to focus on what is important to youDiscounts with our Crescent-managed properties in North America for you & your family membersCrescent Hotels and Resorts is seeking a Global Account Director to join our award-winning Global organization.The Global Account Director is primarily responsible for the Crescent account portfolio to maximize and drive revenues and market share to our hotels. Key to this role is creating and maintaining relationships with all accounts in the portfolio. Total Account Management is required to assess strategies that increase conversion and revenues. This position solicits, targets & develops business within the corporate transient & group market segments. It is responsible for Total Account Management (TAM) of strategic accounts for national & property support. Builds & executes a leadership role in the RFP & leads processes and establishes a strong national sales point of contact.The ideal, self-motivated candidate would thrive in a fast-paced environment and share in Crescent Hotel & Resort’s values and culture.Responsibilities:Cultivate new and existing accounts in assigned territory with a goal to meet and exceed expectationsNetwork, develop and maintain strong client relationships. Identify key decision makersEnsure accurate Account Profiles and SMART planning are strategic, executed and updated on a regular basisAbility to travel to meet and develop strong client baseManage strategic travel calendar. Report strong ROIProvide strong communication skills when working with the hotels teams. Provide support in reaching targeted goalsPartner with GSO colleagues, Sales, Revenue Management & Marketing/Digital teams to develop key initiatives for corporate & property teamsResponsible for bi-monthly reporting on activitiesEffectively use account management tools to track activities and identify opportunitiesRepresent Crescent Hotels through strategic sales calls, industry trade shows, FAMs and client eventsParticipate in key Crescent corporate and hotel sales meetings and calls. Actively participate in training sessionsIdentify market trends and analyze market conditions to the field and identify competitive intelligenceIdentify need periods and develop actions to support a hotel and/or regionsAdditional responsibilities as requiredQualifications:Bachelor’s Degree or an equivalent degreeMinimum of 5 years’ hotel sales experienceA proven track record of achieving sales targets and growing market share.Comprehensive knowledge of hotels and sales practicesEmbody Crescent Sales Culture; establish culture within the Global sales teamsDevelop, communicate and monitor Sales Action Plans for the hotel teamsAssist in supporting, training, coaching and monitoring sales teams within Area to achieve sales objectives and performance standardsRequires good verbal and written communication skillsWork closely with colleagues as part of a teamKnowledge of Crescent portfolioAttention to detailAbility to meet deadlinesKnowledge and proactive mindset to establish and achieve goalsAble to identify and develop accounts. Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and hotel systemsAble to prioritize and organize work assignments

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