RingCentral
Technical Account Manager
RingCentral, Denver, Colorado, United States, 80285
Say hello to possibilities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.This is where you and your skills come in.
At RingCentral, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Building strong, long-lasting relationships is the key to our success.As a
Technical Account Manager , you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in-depth understanding of the customer’s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.To succeed in this role you must have experience in:
Managing customer expectations and experience to deliver high customer satisfaction and increase retentionAbility to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customerAble to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.Recommending network hardware, software, and platform specific design elementsCollaborating with internal departments to facilitate customer need fulfillmentMaintaining updated knowledge of company products and servicesCapable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customersAdaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a wholeWindows or similar, including Excel, PowerPoint, and WordDesired Qualifications:
Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industryCollege graduate: Bachelor’s or associate degree in Business, Communication, or related fieldStrong customer service and interpersonal skills for dealing with different types of customersTime management and multitasking skills in order to handle multiple tasks and customers at onceAbility to build rapport and collaborate with others within the company and externally.Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.What we offer:
Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPFlexible vacationWellness programs including 1:1 coaching and meditation guidancePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Parental support for children with developmental and learning disabilitiesPet insuranceEmployee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral’s Global Service and Support team
leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.RingCentral’s work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are hired in Colorado, the compensation range for this position is between $62,640.00 and $69,600.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more!
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At RingCentral, our customers are at the heart of everything we do and delivering great customer service and experiences are at the center of every business initiative we drive. Building strong, long-lasting relationships is the key to our success.As a
Technical Account Manager , you should be passionate about building strong, long-lasting relationships. You will also need to possess a strong desire to develop an in-depth understanding of the customer’s infrastructure, their systems, and the environment to ensure they are optimized for best performance with their RingCentral services. You will be a trusted technical advisor and must possess strong verbal and written communication skills.To succeed in this role you must have experience in:
Managing customer expectations and experience to deliver high customer satisfaction and increase retentionAbility to communicate effectively with key leaders, including C-level executives, to listen and understand the business needs of the customerAble to see the bigger picture and proactively recommend new solutions or communicate changes to existing services that will impact the customer to help them meet their business needs.Recommending network hardware, software, and platform specific design elementsCollaborating with internal departments to facilitate customer need fulfillmentMaintaining updated knowledge of company products and servicesCapable of maintaining multiple tasks and accounts, ability to stay organized and to provide more proactive service to your customersAdaptability, recognizing the pace of change and constant growth in the business, marketplace, and community as a wholeWindows or similar, including Excel, PowerPoint, and WordDesired Qualifications:
Minimum 3+ years relevant Account Management work experience, preferably in a telecommunication, technical industryCollege graduate: Bachelor’s or associate degree in Business, Communication, or related fieldStrong customer service and interpersonal skills for dealing with different types of customersTime management and multitasking skills in order to handle multiple tasks and customers at onceAbility to build rapport and collaborate with others within the company and externally.Experience in VOIP technology including SIP, RTP, QoS, CoS, codecs and in network troubleshooting and terminology including LAN/ WAN, routers, firewalls, switches, PBX deployment, TCP/ IP, DNS, etc. are a plus.What we offer:
Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits401K match and ESPPFlexible vacationWellness programs including 1:1 coaching and meditation guidancePaid parental and pregnancy leave and new parent gift boxesFamily-forming benefits (IVF, Preservation, Adoption etc.)Emergency backup care (Child/Adult/Pets)Parental support for children with developmental and learning disabilitiesPet insuranceEmployee Assistance Program (EAP) with counseling sessions available 24/7Free legal services that provide legal advice, document creation and estate planningEmployee bonus referral programStudent loan refinancing assistanceEmployee perks and discounts programRingCentral’s Global Service and Support team
leads the post-sale experience for our customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As our customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.RingCentral’s work culture is the backbone of our success. We are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are hired in Colorado, the compensation range for this position is between $62,640.00 and $69,600.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more!
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