Engineer I- Technical support

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the

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and it’s won us countless awards for diversity and workplace excellence.Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.Job DescriptionPrimary Job Responsibilities (Essential Job Functions):DutiesEntry level Engineer I - Technical support position for new college graduate. The candidate will join a team of professionals providing high level and high-quality support to our customers (Military, Industrial, Financial, Space and Frequency and Time Synchronization Solution). Here are the main duties, among others, the Engineer I - Technical support will be performing:Learn in depth about network timing and synchronization.Learn about GPS timing and synchronization of networks and help in troubleshooting customer issues.Deep understanding of timing protocols like NTP, PTP, IRIG etc.Troubleshooting of customer’s Microchip timing and synchronization systems and equipment.Log customer cases in the CRM System.Work on solutions or workarounds and escalate if the customer is in a critical situation and no timely solution is available.Effective communication with the customer.Proactive communication with the Technical Support Management.Documentation of the solution and timely updates of the customer case status in the CRM.Focus on pre-sales and post sales technical engagements for Microchip FTS products.Provide front line technical and applications support for customers and internal sales forces.Provide technical presentations and training that reflect customer requirements and emphasize scalable features of Microchip FTS equipment.Requirements/QualificationsRequired Qualifications:EE or Metrology Engineering Degree, 0 to 2 years of experience.Familiar with LINUX operating system.Basic knowledge / understanding of frequency references, protocols and network timing technologies including NTP, PTP, IRIG, GPS, GNSS, Network Synchronization and Test Methodologies.Knowledge of protocols SNMP, SNTP, Ethernet, NTP, PTP.Perform Data Analysis using Proprietary Software tools.Effective communication skills (writing and speaking) and readiness to engage in Phone or Web-based Conference Calls.PC skills with proficiency in Microsoft Windows and Office.Preferred QualificationsWorks well in a team environment.Self-motivated and self-started skills with great organization skills.Systematic approach to problem solving with strong attention to detail.Effective and proactive communication.U.S. Export Controls Requirements: This job requires access to technology, materials, software or hardware that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency or classification as a protected individual as defined in 8 USC 1324b (a) (3).Travel Time0% - 25%Physical AttributesCarrying, Feeling, Handling, Hearing, Seeing, Talking, Works Alone, Works Around OthersPhysical RequirementsRegular business hours. 70% sitting, 15% standing, 15% walking.Pay RangeWe offer a total compensation package that ranks among the best in the industry. It consists of competitive base pay, restricted stock units, and quarterly bonus payments. In addition to these components, our package includes health benefits that begin day one, retirement savings plans, and an industry leading ESPP program with a 2 year look back feature. Find more information about all our benefits at the link below:Benefits of working at MicrochipThe annual base salary range for this position, which could be performed in California, is $66,560 - 128,000.*Range is dependent on numerous factors including job location, skills and experience.Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement.

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