The People Concern
Case Manager - ICMS/Housing Navigation
The People Concern, Los Angeles, California, United States, 90079
Case Manager - ICMS/Housing Navigation
Location : Downtown Los Angeles, CA (Skid Row)Schedule : Mon-Fri, 8:00 am - 4:30 pmDept : Housing DepartmentReports To : Program ManagerStatus : Hourly / Non-ExemptBenefits : Medical, Dental, Vision, Retirement Planning (403b) EAPSUMMARY
As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager/Housing Navigator will engage with high acuity clients in the Skid Row Community and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager/Housing Navigator will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income.ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure enrollment in CES and have a VISPDAT scoreRemove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits/income assistance, transportation to appointmentsProvide a needs assessment on most appropriate type of housingAssist with housing applicationsIdentify permanent housing units to move individuals into housing as quickly as possible once linked to a rental subsidy (TBV, PBV, EHV, TLS)Document activities in HMISWork with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance useEnsure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitationEnsure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomesCollaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goalsDevelop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databasesDocument all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectationsCoordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care servicesMaintain confidentiality of client files per HIPAA and all applicable guidelinesResponsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resourcesTransport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegrationDevelop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental healthAssist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goalsMaintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clientsAssist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recoveryWork cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainingsPerform other duties as assignedQUALIFICATIONS
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving recordAble to transport clients in your vehicleBachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experienceDemonstrated knowledge of case managementAble to work in a high tolerance Harm Reduction model with clients who have multiple barriersWORK ENVIRONMENT
Combination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the dayEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborateACKNOWLEDGEMENT
Employee Incumbent NameEmployee SignatureDateOther details
Pay Type : HourlyMin Hiring Rate : $23.08Max Hiring Rate : $23.08Travel Required : YesRequired Education : High School
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Location : Downtown Los Angeles, CA (Skid Row)Schedule : Mon-Fri, 8:00 am - 4:30 pmDept : Housing DepartmentReports To : Program ManagerStatus : Hourly / Non-ExemptBenefits : Medical, Dental, Vision, Retirement Planning (403b) EAPSUMMARY
As part of a multi-disciplinary team, the Intensive Case Management Services (ICMS) Case Manager/Housing Navigator will engage with high acuity clients in the Skid Row Community and work with clients to attain and sustain permanent housing in partnership with the County Department of Health Services (DHS). The ICMS Case Manager/Housing Navigator will work with clients to assess housing stability, provide stabilization services, and coordinate multiple services to meet each client's specific needs related to housing, health, mental health, and income.ESSENTIAL DUTIES & RESPONSIBILITIES
Ensure enrollment in CES and have a VISPDAT scoreRemove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits/income assistance, transportation to appointmentsProvide a needs assessment on most appropriate type of housingAssist with housing applicationsIdentify permanent housing units to move individuals into housing as quickly as possible once linked to a rental subsidy (TBV, PBV, EHV, TLS)Document activities in HMISWork with a diverse and marginalized client caseload of 20 clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance useEnsure that case management services to clients are reflective of the "Whatever It Takes" model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitationEnsure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment, and that this assessment is used in collaboration with the client to create individualized case management plans designed to improve quality of life and improved health outcomesCollaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goalsDevelop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databasesDocument all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectationsCoordinate with DHS and community partners to ensure clients are connected to primary health care and insurance to reduce need for emergency health care servicesMaintain confidentiality of client files per HIPAA and all applicable guidelinesResponsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resourcesTransport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegrationDevelop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental healthAssist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources and goalsMaintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clientsAssist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recoveryWork cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainingsPerform other duties as assignedQUALIFICATIONS
Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving recordAble to transport clients in your vehicleBachelor's degree preferred; or a minimum two years' case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experienceDemonstrated knowledge of case managementAble to work in a high tolerance Harm Reduction model with clients who have multiple barriersWORK ENVIRONMENT
Combination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist, and sit throughout the dayEXPECTED BEHAVIORS OF ALL STAFF
Act as a role modelDemonstrate a sense of responsibilityContinuously learn and improveAcknowledge your own areas of improvementHear and provide honest, specific and direct feedbackCreate an environment where everyone is welcomed valued and respectedCollaborateACKNOWLEDGEMENT
Employee Incumbent NameEmployee SignatureDateOther details
Pay Type : HourlyMin Hiring Rate : $23.08Max Hiring Rate : $23.08Travel Required : YesRequired Education : High School
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