Senior Business Systems Analyst - Digital Experience

Senior Business Systems Analyst – Digital Experience

Targeted compensation:

$105,000 - $110,000 annuallyCompensation Commensurate With Experience And Skill SetWho we are:

Founded in 1980, 2-10 Home Buyers Warranty (2-10 HBW) strives to improve the quality of housing and the experience of home ownership through its structural warranty offerings and Home Warranty Service Agreements. 2-10 HBW is based in Denver, Colorado, and proudly partners with thousands of the nation’s best builders, real estate agents, and service contractors to provide peace of mind for more than one million homeowners across the country.What is the role and where can you add value?

The Sr Business Systems Analyst (Sr. BSA) will be a key liaison between business and technology teams. Working in close collaboration with Director of Architecture and Digital Delivery, this individual will become thoroughly familiar with all aspects of our business and bring forth continuous improvement ideas to further our processes/practices and use of technology in support of the overall corporate objectives. This individual will assist in the creation of procedures for new opportunities, business analysis, testing, support, business continuity and maintain a core level of customer satisfaction including the customers, IT, and the employee end-users.The individual in this role will have a crucial role in the progress of the company’s digital roadmap and, in addition to performing hands-on business systems analysis (BSA) work, will provide mentorship to the BSA team. They are an excellent and persuasive communicator, capable of working with other key business and technology functions. The Sr. BSA should be able to work through ambiguous situations, create business analysis artifacts and drive quality both individually as well as within the team, balancing it with schedule and budget.We have several new BSAs, and this is a great opportunity to build a cohesive and high-performing team and BSA practice.Core Job Responsibilities

This is a crucial role in the digital and information technology organization at 2-10 HBW. The following duties and responsibilities are representative of the current expectations of the position. Other, different duties may be assigned from time to time, and the individual in this role must be thoroughly comfortable with changing responsibilities and priorities, depending on the needs of the company and the organization.Conduct business and systems analysis to understand new and/or existing software systems and business needs. Develop user stories and diagrams that accurately and comprehensively address business requirements.Project management skills with the ability to coordinate development, BI, QA, and implementation of new and upgraded software.Manage projects either by themselves or in collaboration with a designated project manager to maximally position projects for success.Support the development of test plans and test cases, implementation, roll out, and post-deployment activities and user adoption.Present user stories, diagrams, concepts, and demonstrate software applications/prototypes to a broad range of audiences including functional experts and senior management.Understand, analyze and refine enterprise data, business intelligence to devise reports that address such needs.Develop ways to measure process improvements, identifying key performance indicators (KPIs) for new and existing processes.Coach and exemplify performance for BSA team.Set measurable individual goals and objectives to ensure a high level of performance.Guide and encourage staff in their growth and development.Create reports and other communication as needed.Other duties as assigned.What skills and experience should you bring to this role?

Bachelor's degree and 5 years of experience or at least 10 years of practical experience in business systems analysis in the home warranty industry.Knowledge and experience of BPMN, UML.Knowledge and experience of UX.Knowledge and experience of APIs/API first design, Postman and System Integrations.Knowledge and experience around Data Strategy, Enterprise Data / BI, Enterprise Reporting.Experience and proficiency with SQL, Excel and Microsoft Office tools.Knowledge and experience in one or more of these platforms: Microsoft Dynamics / Dynamics 365, Salesforce, HCL Commerce, Microsoft.NET.Knowledge and experience in one or more of these domains: Warranty / Customer Service / Sales.Ability to map and analyze the components of a business process.Ability to handle multiple priorities and manage team efforts in pursuit of complex projects.Ability to read, analyze, and interpret common business documents.Ability to define problems, collect data, establish facts, and draw valid conclusions.Ability to work with and apply mathematical concepts.Here is what you can expect when you join our team:

A team first environment focused on our core Values of: “Do the Right Thing, Grow Profitably, Pursue Excellence and Value People.”A comprehensive benefits package designed to increase your health, your financial well-being and your future which includes: medical, dental, vision and life insurance, health savings and flexible spending accounts, disability insurance, an employee assistance program, 401k match plan and generous paid time off plans.2-10 Home Buyers Warranty is an Equal Opportunity Employer

All POSITIONS REQUIRE A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK

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