Sr. Administrative Assistant - Customer Experience

Do the best work of your career, helping businesses change the way they manage finances.BILL is a leader in financial automation software for small and midsize businesses (SMBs). As a champion of SMBs, we are dedicated to automating the future of finance so businesses can thrive. Hundreds of thousands of businesses trust BILL solutions to manage financial workflows, including payables, receivables, and spend and expense management. With BILL, businesses are connected to a network of millions of members, so they can pay or get paid faster. Through our automated solutions, we help SMBs simplify and control their finances, so they can confidently manage their businesses and succeed on their terms.Make your impact within a rapidly growing Fintech CompanyWe are turning our CX organization into a competitive force, evolving beyond great operational execution towards customer experience, advocacy, and moving to become a key differentiator in our industry. We are looking for an energetic, flexible team player to play a critical role providing administrative support to the CX leader and their direct staff.4-6 years of experience assisting executive-level leadership (VP+) in a fast-paced environment is required for this role.Role is based onsite in our San Jose officeSetting our CX leadership team to be successful, effective & efficientHandling multiple calendars effectivelyCoordinating travel arrangementsCoordinating & scheduling leadership meetingsTaking notes in all team meetings and following up on actionsPlanning and coordinating team offsites and eventsInputting and coordinating expensesEnabling our CX leadership team to build an employee and customer-centric culturePlanning, coordinating, and managing employee recognition eventsPlanning and coordinating all-hands meetingsManaging logistics and administration activities of customer and employee swagAll other projects assigned from management as neededWe’d love to chat if you have:Excellent communication skillsA track record of discretion and confidentialityFamiliarity with Slack (or similar chat systems), the Google Suite, and Mac computersA background in sales, customer service, retention, or administration is preferredBasic Excel and PowerPoint skillsA willingness to take on tasks with optimism and eagerness and finish them in a timely manner, all while collaborating interdepartmentallyFlexibility to change methods, techniques, or practices quickly and frequently, as requested from the team and managers, or as you see a needA quickness to learn new programs and terminology specific to the businessA friendly, open, and welcoming demeanorAn observant and helpful nature, always looking for ways to help and be betterLet’s talk about benefits100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsAnd much moreThis role is based in California.The estimated hourly range for this role is noted below for our office location in San Jose, CA. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.San Jose pay range: $43.51—$52.02 USDWe live our culture and values every dayAt BILL, we’re different by design—it's our culture. Our CEO is a trusted entrepreneur who lives our cultural values: Humble, Authentic, Passionate, Accountable, and Fun. People here love being their authentic selves, contributing unique experiences, sharing ideas, perspectives, and intellectual curiosity. We celebrate our diversity as the heart and soul of how we work, grow, and succeed together. Inspiring people with meaningful career experiences they love really does make the dream work and our successes just keep getting better. There’s no limit to what we can build and where we can go from here. We’d love you to join us.BILL is proudly an Equal Opportunity Employer where everyone is welcome. Our innovation and technology are inspired by an inclusive culture unlike any other. Everyone brings a different personal story and perspective and this diverse mix of minds, backgrounds, and experiences is where our greatest ideas come from. We welcome people of all races, ethnicities, ages, religions, abilities, genders, and sexual orientations to make us an even more vibrant company. We want everyone to bring their authentic selves here, to share our values, shape our vision, drive innovation, and become part of a culture we celebrate every day.BILL Culture:Humble - We check our egos at the door. We are curious. We listen, accept feedback.Authentic - We earn and show trust by being real—embracing our authentic selves.Passionate - We care deeply about each other and our customers.Accountable - We are duty-bound to each other, our customers, and society.Fun - We wrap it all together by building connections and enjoying time spent together.

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