Fidelis Technologies
System Administrator SA III
Fidelis Technologies, Annapolis, Maryland, United States, 21403
Come embark on an exciting adventure with a company that believes in the success of our people and invests in their growth. We are fast growing and lots of opportunity across a growing base of mission sets and contracts.
Come be part of a family and team that makes a difference for tomorrow today!
This position is CONTINGENT upon a new contract award (expected Aug 2021).
DESIRED SKILLS:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
JOB DUTIES:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
EDUCATION:
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
QUALIFICATIONS:
Fifteen (15) years as a SA in programs and contracts of similar scope, type, and complexity is required.
CERTIFICATIONS:
Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.
CLEARANCE REQUIREMENTS:
TS/SCI with Poly
OTHER ESSENTIAL FUNCTIONS:
Must be able to communicate effectively both verbally and in writing.
Fidelis Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, ancestry, sex, age, medical condition, marital or domestic partner status, sexual orientation, gender, or gender identity.
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Come be part of a family and team that makes a difference for tomorrow today!
This position is CONTINGENT upon a new contract award (expected Aug 2021).
DESIRED SKILLS:
Provide support for implementation, troubleshooting and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in trouble-shooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
Support the design of systems, mission architecture and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve complex problems associated with server hardware, applications and software integration
JOB DUTIES:
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manages IT system infrastructure and any processes related to these systems.
Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provides support for the escalation and communication of status to agency management and internal customers.
Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
EDUCATION:
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
QUALIFICATIONS:
Fifteen (15) years as a SA in programs and contracts of similar scope, type, and complexity is required.
CERTIFICATIONS:
Cyberspace Workforce Improvement Program (CWIP) compliant security personnel/CWIP certification.
CLEARANCE REQUIREMENTS:
TS/SCI with Poly
OTHER ESSENTIAL FUNCTIONS:
Must be able to communicate effectively both verbally and in writing.
Fidelis Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, ancestry, sex, age, medical condition, marital or domestic partner status, sexual orientation, gender, or gender identity.
#J-18808-Ljbffr