The People Concern
Program Manager (Dual Program) Hollywood Le Bon
The People Concern, Los Angeles, California, United States, 90079
Program Manager (Dual Program) Hollywood Le Bon
Location:
Hollywood, Los Angeles, CA, USAReq #:
10895Date:
Thursday, January 11, 2024Title:
Program Manager, Inside Safe - Dual Program (Day Time)Reports to:
Project Director, Inside Safe - Dual ProgramSupervises:
Case Managers, Support Specialists (varies)Schedule:
Sun-Thurs 7am - 3:30pmStatus:
Full-time, Exempt (Salary), ManagementBenefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
Welcome to The People Concern! We are glad that you have an interest in joining our team!
SUMMARY
The Program Manager, Inside Safe - Dual Program will be responsible for administrative oversight and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care principles.Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers.Provide crisis intervention and triage services.Manage client grievances and ensure timely resolution of client complaints.Work with the Director to ensure that the physical site is well-maintained and safe.Provide oversight of the daily operations of the shelter, including scheduling of staff and ensuring that all shifts are appropriately covered.Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards.Manage the intake process and ensure that all open beds remain filled with appropriate referrals in a timely manner.Provide individual and team supervision, support, and performance evaluations for all direct reports.Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
QUALIFICATIONS
Bachelor's Degree in Social Work or Psychology strongly preferred.Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals with a history of homelessness, mental illness, or dual diagnosis.At least two years of leadership/management experience in an Interim Housing site preferred.Minimum of two years' experience providing Case Management services to the unhoused population required.Skilled in non-violent crisis intervention.Demonstrated knowledge of issues faced by the population served.Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team building, and computer skills.Current, valid California Driver's License with an acceptable driving record.Ability to provide some evening and weekend hours to ensure continuity of care.On-call 24/7 is a requirement.
Responsibilities Common to All Agency Employees
Maintain a safe work environment and confidentiality at all times.Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.Organize and prioritize multiple activities to meet all external and internal deadlines.Maintain a professional demeanor that reflects positively on the agency.Demonstrate respect and courtesy toward others.
EQUAL OPPORTUNITY EMPLOYER
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
#J-18808-Ljbffr
Location:
Hollywood, Los Angeles, CA, USAReq #:
10895Date:
Thursday, January 11, 2024Title:
Program Manager, Inside Safe - Dual Program (Day Time)Reports to:
Project Director, Inside Safe - Dual ProgramSupervises:
Case Managers, Support Specialists (varies)Schedule:
Sun-Thurs 7am - 3:30pmStatus:
Full-time, Exempt (Salary), ManagementBenefits:
Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan
Welcome to The People Concern! We are glad that you have an interest in joining our team!
SUMMARY
The Program Manager, Inside Safe - Dual Program will be responsible for administrative oversight and supervision of case management and line staff for this Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care principles.Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers.Provide crisis intervention and triage services.Manage client grievances and ensure timely resolution of client complaints.Work with the Director to ensure that the physical site is well-maintained and safe.Provide oversight of the daily operations of the shelter, including scheduling of staff and ensuring that all shifts are appropriately covered.Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards.Manage the intake process and ensure that all open beds remain filled with appropriate referrals in a timely manner.Provide individual and team supervision, support, and performance evaluations for all direct reports.Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
QUALIFICATIONS
Bachelor's Degree in Social Work or Psychology strongly preferred.Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals with a history of homelessness, mental illness, or dual diagnosis.At least two years of leadership/management experience in an Interim Housing site preferred.Minimum of two years' experience providing Case Management services to the unhoused population required.Skilled in non-violent crisis intervention.Demonstrated knowledge of issues faced by the population served.Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team building, and computer skills.Current, valid California Driver's License with an acceptable driving record.Ability to provide some evening and weekend hours to ensure continuity of care.On-call 24/7 is a requirement.
Responsibilities Common to All Agency Employees
Maintain a safe work environment and confidentiality at all times.Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.Organize and prioritize multiple activities to meet all external and internal deadlines.Maintain a professional demeanor that reflects positively on the agency.Demonstrate respect and courtesy toward others.
EQUAL OPPORTUNITY EMPLOYER
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment.
#J-18808-Ljbffr