Solid Ground
Sand Point Residential Case Manager
Solid Ground, Seattle, Washington, us, 98127
Join our team of case managers working at our Sand Point Housing campus to stabilize formerly homeless families.
Job SummaryThis position provides support services and focuses on housing stability to help residents achieve the highest quality of life possible. The Case Manager (CM) provides culturally competent, individually tailored case management to assist residents with needed resources to maintain housing. This position carries a case load of 35 residents and assists residents to develop goal plans for housing, basic life skills, addresses mental health issues, barriers to employment and other goals to support and achieve housing stability. Additionally, the position is responsible for entering data into the agency database, and the Homeless Information Management System (HMIS), monitors the security cameras in the Santos office and works with the team to foster an atmosphere of safety for residents and staff.
Essential Responsibilities, Duties & TasksCase Management:
Provide onsite, in-home case management which includes housing stability assessments, case planning, advocacy, resource referrals, monitoring progress and adjusting goal plans as needed. Maintain resident case load and manage timelines, reporting and documentation requirements; work with residents to create an individualized service plan with goals and objectives, monitor and review progress and adjust as needed. Review resident budget and assess need for supportive services. Provide crisis intervention and advocacy to residents.
Coordination:
Communicate and coordinate with residents and other community agencies on resident progress as appropriate to meet resident needs, including DSHS, employers, Social Security, Mercy Housing, etc. Document all communication in resident file.
Program Supervision:
Orient new residents to the program. Explain and enforce program policies and procedures to ensure residents know what is expected to maintain housing stability. Meet with new households bi-monthly until resident is stable and connected to services, and monthly thereafter, or as needed. Schedule at least one monthly visit in resident unit, to ensure good maintenance of unit and compliance with lease.
Records:
Maintain confidential resident case records, accurate and timely statistical documentation that meets program goals and contractual requirements. Enter data into the Seattle King County HMIS system and the agency database Case Worthy. Inform supervisor of client-related issues or facility issues that arise during shift.
Safety:
Monitor the security camera system, the front door, and the activity in the lobby, including welcoming residents, guests, visitors, and enforcing rules. Sanitize workspace or other surfaces. Perform floor checks during the swing shift to engage with residents to ensure safety.
Teamwork:
Participate in department, organization and community meetings and relevant trainings as required; participate in the Solid Ground Anti-Racism Initiative; attend workshops, classes and conferences to enhance professional skill building.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
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Job SummaryThis position provides support services and focuses on housing stability to help residents achieve the highest quality of life possible. The Case Manager (CM) provides culturally competent, individually tailored case management to assist residents with needed resources to maintain housing. This position carries a case load of 35 residents and assists residents to develop goal plans for housing, basic life skills, addresses mental health issues, barriers to employment and other goals to support and achieve housing stability. Additionally, the position is responsible for entering data into the agency database, and the Homeless Information Management System (HMIS), monitors the security cameras in the Santos office and works with the team to foster an atmosphere of safety for residents and staff.
Essential Responsibilities, Duties & TasksCase Management:
Provide onsite, in-home case management which includes housing stability assessments, case planning, advocacy, resource referrals, monitoring progress and adjusting goal plans as needed. Maintain resident case load and manage timelines, reporting and documentation requirements; work with residents to create an individualized service plan with goals and objectives, monitor and review progress and adjust as needed. Review resident budget and assess need for supportive services. Provide crisis intervention and advocacy to residents.
Coordination:
Communicate and coordinate with residents and other community agencies on resident progress as appropriate to meet resident needs, including DSHS, employers, Social Security, Mercy Housing, etc. Document all communication in resident file.
Program Supervision:
Orient new residents to the program. Explain and enforce program policies and procedures to ensure residents know what is expected to maintain housing stability. Meet with new households bi-monthly until resident is stable and connected to services, and monthly thereafter, or as needed. Schedule at least one monthly visit in resident unit, to ensure good maintenance of unit and compliance with lease.
Records:
Maintain confidential resident case records, accurate and timely statistical documentation that meets program goals and contractual requirements. Enter data into the Seattle King County HMIS system and the agency database Case Worthy. Inform supervisor of client-related issues or facility issues that arise during shift.
Safety:
Monitor the security camera system, the front door, and the activity in the lobby, including welcoming residents, guests, visitors, and enforcing rules. Sanitize workspace or other surfaces. Perform floor checks during the swing shift to engage with residents to ensure safety.
Teamwork:
Participate in department, organization and community meetings and relevant trainings as required; participate in the Solid Ground Anti-Racism Initiative; attend workshops, classes and conferences to enhance professional skill building.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
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