Southland Industries Inc.
Service Account Manager Mechanical HVAC Sales
Southland Industries Inc., Portland, Oregon, United States, 97204
POSITION SUMMARY
We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.
Core Duties:
Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate
new
“existing building” “owner direct” customers.
Primary goal is to sell
new
service maintenance agreements and truck-based service and project work.
Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
Mentors less-experienced Service Account Managers.
Knowledge and Skills:
Strong knowledge of service policies, procedures and capabilities
Strong verbal and written communication, including presentation skills
Strong customer service skills and ability to develop customer relationships
Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
Strong collaboration skills internally and externally, with strong problem-solving abilities
Frequent travel to job sites within assigned region
Strong Microsoft Office skills, including Excel, Word and PowerPoint.
Solid knowledge of CRM
Education and Experience:
· Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
· Experience: 3+ years in direct relevant experience.
Benefits:
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
401(k) Plan with
50% Company Match
(no cap) and immediate 100% vesting
Annual incentive program based upon performance, profitability, and achievement
Medical, Dental, Vision Insurance – 100% Paid for Employee
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Holidays/Vacation/Personal Time/Life Events Leave
Numerous training opportunities and company paid membership for professional associations and licenses
Pay:
Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Southland Industries and all its subsidiaries are an
Equal Opportunity Employer
and prohibits discrimination and harassment of any kind.
#J-18808-Ljbffr
We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Assigned accounts are generally larger and more complex.
Core Duties:
Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate
new
“existing building” “owner direct” customers.
Primary goal is to sell
new
service maintenance agreements and truck-based service and project work.
Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One Southland” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
Continuously generates new sales by using existing and potential customer networks and social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
Mentors less-experienced Service Account Managers.
Knowledge and Skills:
Strong knowledge of service policies, procedures and capabilities
Strong verbal and written communication, including presentation skills
Strong customer service skills and ability to develop customer relationships
Demonstrated sales skills in prospecting, qualifying, proposing and closing sales and capable of developing and managing large accounts (existing and new)
Strong collaboration skills internally and externally, with strong problem-solving abilities
Frequent travel to job sites within assigned region
Strong Microsoft Office skills, including Excel, Word and PowerPoint.
Solid knowledge of CRM
Education and Experience:
· Education: Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience
· Experience: 3+ years in direct relevant experience.
Benefits:
As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:
401(k) Plan with
50% Company Match
(no cap) and immediate 100% vesting
Annual incentive program based upon performance, profitability, and achievement
Medical, Dental, Vision Insurance – 100% Paid for Employee
Term Life, AD&D Insurance, and Voluntary Life Insurance
Disability Income Protection Insurance
Pre-tax Flexible Spending Plans (Health and Dependent Care)
Holidays/Vacation/Personal Time/Life Events Leave
Numerous training opportunities and company paid membership for professional associations and licenses
Pay:
Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Southland Industries and all its subsidiaries are an
Equal Opportunity Employer
and prohibits discrimination and harassment of any kind.
#J-18808-Ljbffr