Penn Foster
Non-Delegated Account Manager
Penn Foster, Dallas, Texas, United States, 75215
Job Title:
Non-Delegated Account ManagerLocation:
TX - Dallas/IrvingWhat you'll do:
The Account Manager 1 position is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed.What we are looking for:
Responsibilities
Manage pipeline of 50-100 active unitsMaintain constant client contact: status of conditions, file movement and turn timesRespond promptly and courteously to client status inquiriesProactively follow up on lock expirations at all loan stagesMeet KPI goals as defined by leadership to include but not limited to: turn time, quality reviews and productivityHandle a moderate call/email volume, prioritizing and accomplishing various tasks at any given timeAnswer product questions and resolve customer service issuesReview documentation, clearing or creating conditions as neededResponsible for all withdraw/cancellation requestsRun daily reporting, managing aged loans, etc.Responsible for moving a seller's pipeline forward towards fundingQualifications
High School Diploma or GED Equivalent3+ years client or customer facing mortgage experienceBasic proficiency in Microsoft Office products (Excel, Word, etc)A thorough ability to recognize and review basic mortgage documentationExcellent communication skillsClient service focusLoan quality and risk managementProduction and performanceAbility to work independently and as a team playerClear and effective communication skillsBi-Lingual is a plusBenefits you’ll love:
We offer all the important things you'd want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call
602-386-2488 . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
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Non-Delegated Account ManagerLocation:
TX - Dallas/IrvingWhat you'll do:
The Account Manager 1 position is responsible for the operational management of client relationships, providing quality service by maintaining client accounts (pipeline management), including managing aged loans, leading regular client calls, and following up on escalations as needed.What we are looking for:
Responsibilities
Manage pipeline of 50-100 active unitsMaintain constant client contact: status of conditions, file movement and turn timesRespond promptly and courteously to client status inquiriesProactively follow up on lock expirations at all loan stagesMeet KPI goals as defined by leadership to include but not limited to: turn time, quality reviews and productivityHandle a moderate call/email volume, prioritizing and accomplishing various tasks at any given timeAnswer product questions and resolve customer service issuesReview documentation, clearing or creating conditions as neededResponsible for all withdraw/cancellation requestsRun daily reporting, managing aged loans, etc.Responsible for moving a seller's pipeline forward towards fundingQualifications
High School Diploma or GED Equivalent3+ years client or customer facing mortgage experienceBasic proficiency in Microsoft Office products (Excel, Word, etc)A thorough ability to recognize and review basic mortgage documentationExcellent communication skillsClient service focusLoan quality and risk managementProduction and performanceAbility to work independently and as a team playerClear and effective communication skillsBi-Lingual is a plusBenefits you’ll love:
We offer all the important things you'd want — competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email
HR@westernalliancebank.com
or call
602-386-2488 . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
#J-18808-Ljbffr